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Patient Experience 2014

How would you rate the current online services?

  26%
  37%
  22%
  7%
  3%
  5%

Would you like to be able to check your test results online?

  87%
  5%
  4%
  4%

If you could see online that the result of your latest test was normal and no further action was required, would you still feel the need to contact the surgery anyway? (i.e to make sure)

  4%
  21%
  72%
  3%

What do you think needs improving regarding the online services we offer?

Are you happy with the recent changes to improve physical access to the building? (new ramp, wider, smoother footpaths, wider entrance)

  85%
  11%
  1%
  3%

If you are not happy with the new improved access, why is this?

Would you like to receive more regular communications from us? (about clinics, flu campaigns e.t.c)

  55%
  36%
  6%
  3%

If so, what would be your prefered method?

  23%
  2%
  75%
  13%

Are you aware our GP's areas of special interest are currently listed in our practice booklet, on our website and also on NHSchoices?

  46%
  51%
  3%

If you werent aware, how else do you think we should be conveying this information?

If we were able to, what additional services would you like to see being offered by us?

We currently open from 8am to 6:30pm weekdays + one Saturday per month. Would you like longer/extended opening hours?

  42%
  36%
  17%
  5%

If so what times do you think would be most useful and reasonable?

  5%
  18%
  11%
  41%
  0%
  12%
  0%

I think the surgery should consider opening...

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  43%
  53%
  4%

What age are you?

  0%
  0%
  5%
  12%
  13%
  33%
  30%
  3%
  0%

What is the ethnic background with which you most identify?

  94%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

How would you describe how often you come to the practice?

  46%
  40%
  12%
  2%

Many thanks for your time in answering the questions on this survey.