Thank you taking the time to fill in our patient satisfaction survey.
The survey has been devised with the help of the Devon Square Surgery Patient Participation Group.
The responses and comments to the survey will be collated and then discussed with the Patient Participation Group. We will work with the Patient Participation Group to create an action plan.
We will publish the results of the survey and our action plan on the Devon Square Surgery website and in a newsletter which will be available at the surgery.
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Thinking of your contact with the practice over the last 12 months please help us by answering the following questions:-
1. How do you rate the hours that your practice is open for appointments?
(The Practice is open all day from 8am to 6pm. There are early morning GP surgeries each Monday starting at 7am, and a late night surgery running till 7:30pm each Monday. The phone lines are open from 8:30am – 6pm.)
Please see our website www.devonsquare.co.uk or the surgery noticeboard for further details.
Comments
2. Which additional hours would make it more convenient for you?
3. How easy is it to get through to a receptionist on the phone?
4. How easy is it to get a same day appointment with a Doctor on the day that you ring?
5. How important is it for you to be able to book a Doctors appointment a day or more in advance?
6. How easy is it for you to book a Doctors appointment a day or more in advance ?
7. We are looking to provide an online booking system via our website for Doctors appointments. How useful do you think this option will be to you?
8. How do you rate the option of having a telephone consultation with the Doctor rather than a face to face consultation?
9. How important is it for you to be able to see or speak to the Doctor of your choice?
10. How often do you get to see or speak to the Doctor of your choice?
11. Does it bother you to think that other patients might be able to overhear what you say to the receptionist at the front desk?
(Please note you can ask ask for privacy at the front desk.)
12. How long do you usually have to wait after your booked appointment time before seeing the Doctor
13. How do you rate this?
14. How do you rate the quality of medical care from the Doctors at the practice?
15. How do you rate the quality of medical care from the Practice Nurses (Our Nurses are Clare, Karen and Susie.)
16. How do you rate the quality of medical care from the Health Care Assistants/ Phlebotomists (blood takers) at the practice? (Our Health Care Assistants are Sharon Lynne and Jackie.)
17. How helpful do you find the Receptionists at Devon Square Surgery?
18. If you have repeat prescriptions, how do you currently request them?
19. If any of the above options are new to you, which alternative method would you consider using in future? Tick all that apply
20. If you have repeat prescriptions, how do you rate the repeat prescription request process?
21. How would you rate the ease of access to the surgery building?
22. How would you rate the ease of access to the consulting rooms?
23. How do you rate the level of comfort and ambiance in the waiting room environment?
24. How do you rate the ‘parent/child friendliness’ of the surgery?
25. How would you rate the cleanliness of the surgery?
26. How do you rate the surgery website? http://www.devonsquare.co.uk/
27. Would you recommend this practice to someone who has just moved to the area?
28. What could we do to improve the service we offer at Devon Square Surgery?
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To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Did you fill in our patient satisfaction survey last year?
Thank you for taking the time to complete our survey.