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Patient Questionnaire 2014

Following last year’s patient questionnaire and the feedback we received from those taking part, we decided to introduce a telephone queuing system at both Practice sites. The system was installed in July 2013.

To help us assess how this is working we would be grateful if you would complete this short survey.

1. Have you telephoned the Practice within the last 6 months?

  96%
  3%

Results chart

2. If yes, how did you find the telephone queuing system?

  64%
  31%
  5%

Results chart

If you found the service to be unsatisfactory please explain why

3. Which Practice site do you normally ring ?

  49%
  48%
  3%

Results chart

Please add any other comments about the telephone queuing system below

Thank you for your time in completing the survey, the results will be available in March 2014.