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Patient Survey 2013-2014

We are conducting a short survey concerning the choices our patients make in seeking medical help at the surgery or attending an Accident and Emergency Department (A&E). We would be very grateful if you could spare the time to complete it.

1. Have you or a child that you care for attended A&E in the last year?

  25%
  72%
  3%

Results chart

2. Did you attend A&E during surgery opening hours (between 8am - 6.30pm)?

  9%
  19%
  72%

Results chart

3. Did you try and get an appointment at the surgery or ask for advice before attending A&E?

  4%
  9%
  0%
  87%

Results chart

4. If you went to A&E when the practice was open was this because (please tick all that apply):

  2%
  0%
  4%
  0%
  4%
  1%

5. Are you aware that:

The surgery has release on the day GP appointments everyday if you phone at 8am?

  79%
  18%
  3%

Results chart

Additional slots for urgent care are available at the end of morning surgery and in the middle of evening surgery?

  46%
  51%
  3%

Results chart

You can book GP and nurse appointments at least one month ahead?

  61%
  37%
  2%

Results chart

GP appointments are available to book online?

  58%
  38%
  4%

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That non urgent telephone advice can be given from midday onwards?

  33%
  62%
  5%

Results chart

6. Any comments you wish to make that affect your decision to attend A&E?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  30%
  63%
  7%

Results chart

What age are you?

  1%
  5%
  18%
  21%
  14%
  13%
  12%
  7%
  0%
  9%

Results chart

What is the ethnic background with which you most identify?

  58%
  2%
  2%
  1%
  0%
  1%
  1%
  0%
  5%
  6%
  0%
  15%
  9%

Results chart

How would you describe how often you come to the practice?

  28%
  52%
  16%
  4%

Results chart

Many thanks for your time in answering the questions on this survey.