We would be grateful if you would complete this survey about your visit to General Practice. A summary from this survey will help us areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers. The practice doctor will NOT be able to identify your individual answers. Thank you.
About Your Visit to the GP
How good was the GP at
Q1 Putting you at ease?
Q2 Being polite and considerate?
Q3 Listening to you?
Q4 Giving you enough time?
Q5 Assessing your medical condition?
How good was the GP at:
Q6 Explaining your condition and treatment?
Q7 Involving you in decisions about your care?
Q8 Providing or arranging treatment for you?
Please enter the name of the GP/Nurse you recently saw and add any additional comments:
About Receptionists and Appointments
Q09 How helpful do you find the receptionists at your GP practice?
Q10 How easy is it to get through to someone at your GP practice on the phone?
Q12 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q13 If you need to see a GP urgently, can you normally get seen on the same day?
Q14 How important is it to you to be able to book appointments ahead of time in your practice?
Q15 How easy is it to book ahead in your practice?
Q16 How do you normally book your appointments at your practice? (please X all boxes that apply)
Q17 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)
Thinking of times when you want to see a particular doctor:
Q18 How quickly do you usually get seen?
Q19 How do you rate how quickly you were seen?
Thinking of times when you are willing to see any doctor:
Q20 How quickly do you usually get seen?
Q21 How do you rate how quickly you were seen?
Thinking of your most recent consultation with a doctor or nurse
Q22 How long did you wait for your consultation to start?
Q23 How do you rate how long you waited?
Q24 Is your GP practice currently open at times that are convenient to you?
Q25 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
Q26 Cope with your health problems
Q27 Keep yourself healthy
Q28 Overall, how would you describe your experience of your GP surgery?
Q29 Would you recommend your GP surgery to someone who has just moved to your local area?
Communication
Q30 Do you find any improvement in the telephone
Q31 The manner in which the phone is answered?
Q32 Would you like communication by
Future Survey
We will be carrying out Survey in April 2014 to help our practice to facilitate improvements in the electronic interacting of registered patients. The aim of this service in 2014/15 to taken into account the Government's commitment for implementing secure online communication and viewing medical records {including test results and clinical letters}.
Would you be interested in participating in this survey
You can update your records by clicking on "Your contact details"
It will help us to understand your answers if you could tell us a little about yourself
Q33 Are you ?
Q34 How old are you?
Q35 Do you have a long-standing health condition?
Q36 What is your ethnic group?
Q34 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice also add if you are patient at Edgware Branch or Hendon Branch: