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Balmore Park Surgery General Practice Assessment Questionnaire

We would be grateful if you would complete this short survey to help us improve the service we provide. Your opinion is valuable to us.

Please answer ALL the questions that apply to you by clicking in the box. When all completed press "send".

Communicating With The practice

Q1 How do you normally book your appointments at the practice? (Please tick all boxes that apply)

  19%
  87%
  10%

Q2 How easy is it to get through to someone at the practice on the phone?

  14%
  57%
  19%
  5%
  0%
  5%

Thinking of times when you want to see a particular doctor:
Q3 How quickly do you usually get seen?

  29%
  50%
  10%
  6%
  1%
  4%

Q4 How do you rate this?

  21%
  37%
  23%
  10%
  1%
  0%
  0%
  8%

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

  66%
  7%
  23%
  4%

Opening Times

Q6 Which of the following additional opening hours would make it easier for you to see or speak to someone? (Please tick all boxes that apply)

  22%
  36%
  55%
  18%

Your Most Recent Consultation

Thinking of your most recent consultation with a doctor or nurse:
Q7 How good was the last GP or Nurse at each of the following:

a) Giving you enough time

  63%
  26%
  5%
  1%
  0%
  0%
  5%

b) Listening to you

  65%
  24%
  5%
  0%
  0%
  0%
  6%

c) Explaining tests and treatments

  58%
  25%
  6%
  1%
  0%
  4%
  6%

d) Involving you in decisions about your care

  52%
  28%
  5%
  2%
  0%
  6%
  7%

e) Treating you with care and concern

  64%
  21%
  7%
  0%
  0%
  1%
  7%

Q8 Overall, how would you describe your experience of the Practice?

  35%
  42%
  14%
  3%
  0%
  0%
  6%

It Will Help Us To Understand Your Answers If You Could Tell Us A Little About Yourself

Q9 Are you?

  31%
  65%
  4%

Q10 How old are you?

  0%
  35%
  29%
  14%
  15%
  7%

Q11 What is your ethnic group?

  87%
  1%
  1%
  1%
  0%
  0%
  10%

Q12 Which of the following best describes you?

  46%
  0%
  1%
  2%
  8%
  30%
  1%
  12%

Q13 We are interested in other comments you may have. Please write them here.

Is there anything particularly good about your health care?

Is there anything that could be improved?

Any other comments?

Thank you for taking the time to complete this questionnaire.