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PATIENT SURVEY 2013/14

Q1. How easy do you find getting into the building at the surgery?

  85%
  12%
  1%
  0%
  2%

Q2. How clean is the GP surgery?

  89%
  9%
  0%
  0%
  0%
  2%

Q3. In the reception area; do you think that other patients overhear what you say to the receptionist?

  70%
  18%
  3%
  7%
  2%

Q4. How helpful do you find the receptionists at the surgery?

  72%
  25%
  1%
  0%
  2%

Q5. How long after your appointment time do you normally wait to be seen?

  8%
  18%
  55%
  16%
  0%
  3%

Q6. How do you feel about how long you normally have to wait?

  52%
  24%
  3%
  18%
  3%

Q7. Were you able to see the GP you wanted to see?

  65%
  27%
  5%
  3%

Q8. How easy do you find it to get an appointment with the GP you wanted to see?

  24%
  56%
  17%
  3%

Q9. How important is it to you that you see a specific GP when coming to this practice?

  41%
  38%
  2%
  16%
  3%

Q10. The surgery has now returned to a 01282 local number from the 0844 number, how do you now find getting through to the surgery compared to ringing the old 0844 number

  59%
  31%
  3%
  0%
  3%
  4%

Q11. When you feel you or your child are becoming ill which of these options do you choose first?

  36%
  28%
  30%
  6%

Q12. How do you find the on-line patient access services for booking appointments and repeat prescriptions?

  74%
  13%
  8%
  0%
  1%
  4%

Q13. The surgeries opening times are Mon-Fri 0800am-0630pm, would you like the surgery open at additional times?

  33%
  66%
  1%

Q14. If you answered yes to Q13, what additional times would you like to see and why? (Please Print)

To help us analyse your answers please tell us a few things about yourself: Are you male or female?

  36%
  60%
  4%

What age are you?

  1%
  6%
  16%
  17%
  21%
  15%
  11%
  6%
  2%
  5%

What is the ethnic background with which you most identify?

  93%
  0%
  0%
  0%
  0%
  0%
  2%
  0%
  0%
  0%
  0%
  1%
  4%

How would you describe how often you come to the practice?

  22%
  57%
  17%
  4%

Many thanks for your time in answering the questions on this survey.

The Results will be published on our website: www.burnleywoodmedicalcentre.co.uk and displayed in the Medical Centre by 31 Mar 2014