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Q1. What is your level of satisfaction with the practice's opening hours?

  0%
  4%
  11%
  20%
  36%
  26%

Q2. Ease of contacting the practice on the telephone.

  0%
  5%
  11%
  23%
  38%
  20%

Q3. Satisfaction with the day and time arranged for your appointment.

  0%
  4%
  10%
  23%
  32%
  26%
  5%

Q4. Chances of seeing a doctor/nurse within 48 hours

  5%
  5%
  11%
  16%
  23%
  23%
  17%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

  10%
  7%
  14%
  14%
  25%
  20%
  10%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

  39%
  7%
  11%
  16%
  16%
  8%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

  1%
  2%
  17%
  22%
  39%
  14%
  5%

Q8. Length of time waiting in the practice.

  1%
  17%
  22%
  25%
  19%
  8%
  8%

Q9. The manner in which you were treated by the reception staff.

  0%
  1%
  10%
  17%
  33%
  30%
  9%

Q10. Respect shown for your privacy and confidentiality.

  7%
  1%
  7%
  22%
  27%
  27%
  9%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

  11%
  0%
  7%
  23%
  36%
  17%
  6%

Q12. Prescription ready on time.

  11%
  0%
  4%
  16%
  19%
  41%
  9%

Q13. . Were you told when to contact us for your test results?

  19%
  4%
  5%
  14%
  23%
  23%
  12%

Q14. . How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

  25%
  4%
  7%
  16%
  29%
  16%
  3%

Q15. How satisfied are you with how well your doctor listens?

  2%
  1%
  14%
  11%
  29%
  32%
  11%

Q16.How satisfied are you with how well the doctor puts you at ease?

  2%
  4%
  16%
  13%
  26%
  30%
  9%

Q17. How satisfied are you with with how much the doctor involves you ?

  4%
  0%
  13%
  11%
  29%
  32%
  11%

Q18. How satisfied are you with the time the doctor spends with you ?

  2%
  1%
  13%
  14%
  30%
  35%
  5%

Q19. How satisfied are you with the the doctors caring and concern ?

  2%
  2%
  14%
  26%
  22%
  27%
  7%

Please use this space to give any other comments.

Please take the time to fill in the following:

Q1. Are you:

  23%
  66%
  11%

Q2. Are you:

  4%
  7%
  20%
  14%
  13%
  19%
  8%
  1%
  2%
  12%

Q3. How would you describe your ethnicity -

  1%
  8%
  4%
  0%
  1%
  4%
  14%
  1%
  4%
  4%
  2%
  4%
  1%
  1%
  2%
  2%
  1%
  4%
  1%
  1%
  1%
  0%
  0%
  1%
  17%
  21%

Q4. Are you

  42%
  11%
  11%
  19%
  17%

Q5. Do you suffer from any of the following

  4%
  0%
  4%
  0%
  0%
  23%
  5%
  64%