Emmer Green Surgery Patient Survey 2014

Number of Responses: 406

Emmer Green Surgery Patient Survey 2014

Dear Patient

We would be grateful if you would take the time to complete our in-house patient survey. This is an ideal way to help us understand how we can improve upon the service we provide for you. The topics covered in this survey have been discussed and agreed with our patient reference group, if you are interested in joining the group please ask at reception for details.

Many thanks for your contribution

1 a) How easy do you usually find it to get through to someone at the practice on the telephone?

Very Easy 15%

Fairly Easy 36%

Acceptable 23%

Not very easy 23%

Don't know/haven't tried 1%

1b) How quickly has your call been answered?

Very 21%

Fairly 34%

Acceptable 26%

Not very 15%

Don't know/haven't tried 0%

No response 4%

1c) Would a telephone system telling you where in the queue you were be better than getting an engaged tone when it is busy?

Yes 74%

No 22%

Comments/suggestions

2a) Do you believe there is a confidentiality issue at the front reception desk?

Yes 36%

No 59%

Comments/suggestions

2b) We made some changes to the layout of the front reception desk some months ago (moved the check-in screen and put a board up between the front desk and the waiting area), do you feel this has helped to protect confidentiality at the front desk?

Yes 65%

No 24%

Comments/suggestions

3 Are you aware that the practice has a Patient Participation Group? (You can either get involved in the regular meetings or via the email group, if you would like more information on how to get involved in the group, pls see our website www.emmergreensurgery.co.uk)

Yes 36%

No 60%

No response 4%

4a) Are you aware of NHS 111 and what it is for?

Yes 66%

No 19%

I have heard the number but I don't know when to use it 11%

No response 4%

4b) If you have experience of using NHS 111, how many times have you used it? (please enter number)

5 Please let us know how satisfied you are with the following:

Medical Care (doctors and nurses)

Very 76%

Fairly 16%

Acceptable 3%

Not Very 1%

Comments

Access to emergency appointments

Very 37%

Fairly 24%

Acceptable 12%

Not very 8%

Comments

Access to routine appointments

Very 27%

Fairly 32%

Acceptable 18%

Not very 18%

Comments

Facilities

Very 50%

Fairly 24%

Acceptable 13%

Not very 0%

Comments

Access into and around the building

Very 53%

Fairly 15%

Acceptable 16%

Not very 6%

Comments

How helpful do you find our Reception staff?

Very 58%

Fairly 22%

Acceptable 12%

Not very 4%

Comments

If you have used NHS 111, how satisfied were you with it?

Very 13%

Fairly 7%

Acceptable 1%

Not very 1%

Comments

6 Overall how would you describe your experience of the surgery?

Very good 47%

Good 34%

Fair 11%

Poor 1%

Very poor 0%

No response 7%

Please tell us something we do well…

Please tell us something we could do better…

It will help us to understand your answers if you could tell us a little about yourself, please indicate which of the following apply to you?

Are you...

Male 32%

Female 66%

No response 2%

How old are you?

Under 18 0%

18-30 5%

31-45 11%

46-55 13%

56-70 37%

71+ 29%

No response 5%

Are you...

White British 87%

White Irish 1%

White & Black Caribbean 0%

White & Black African 0%

White Asian 0%

Indian 2%

Pakistani 0%

Bangladeshi 0%

Caribbean 0%

African 0%

Chinese 0%

Any other

Which of the following best describes you? (please tick as many as apply)

Employed (full or part time, including self employed) 37%

Unemployed and looking for work 1%

At school or in full time education 0%

Looking after your home/family 6%

Carer for someone with a disability 5%

Unable to work due to long term sickness 2%

Retired 51%

Other 1%

Thankyou for taking the time to complete this survey