Patient Survey (1) new 24/01/2014

Number of Responses: 42

1.How long have you been a patient at this practice? (tick appropriate answer)

Under 1 yr 16%

1 to 5 yrs 38%

6 to 10 yrs 16%

over 10 yrs 28%

2. To which age group do you belong?

24 or under 7%

25 – 44 38%

45 – 64 40%

65 or over 14%

3. Approximately how many times have you been to see the doctor in the last 6 months?

None 23%

1 - 2 35%

3 – 5 26%

6 – 10 9%

over 10 4%


4a	Are you aware that you can book routine GP appointments up to 48hours in advance? Yes 78% No 21%
4b	Are you aware of our Daily Triage System Yes 38% No 61%
5	Are you aware that in cases of medical urgency you will be seen on the day, but will be asked for brief details of your illness to determine urgency? Yes 71% No 28%
6	If you have telephoned the surgery in the last 6 months, was the call answered promptly? Yes 90% No 4% No response 6%
7	Did you complete the previous practice questionnaire? Yes 21% No 73% No response 6%
8	The issues raised in the previous questionnaire were as follows. Have you seen any improvements in these areas? a)Speaking to a nurse on the phone? Yes 54% No 26% No response 20% b)Access to a GP at a time convenient for you? Yes 59% No 26% No response 15% c)Alternative Ways of booking an appointment? Yes 47% No 30% No response 23% d)Length of time in the waiting room before seeing a GP? Yes 59% No 19% No response 22%



9	When you last visited the surgery, were you satisfied with the overall cleanliness of a) The waiting room? Yes 92% No 4% No response 4% b)The consulting room? Yes 95% No 0% No response 5% c)The patient toilets? Yes 80% No 4% No response 16%


10	When you last visited the surgery, did you feel that you had confidence and trust in a) GPs? Yes 90% No 4% No response 6% b)Nurses? Yes 92% No 2% No response 6% c)Admin staff? Yes 92% No 2% No response 6%


11	When you last visited the surgery, were you treated with dignity and respect by a) GPs? Yes 92% No 2% No response 6% b)Nurses? Yes 88% No 0% No response 12% c)Admin staff? Yes 83% No 2% No response 15%


12	Do you have access to the internet? Yes 69% No 28% No response 3%
13	Are you aware of our practice website? Yes 40% No 57% No response 3%
14	Do you know what services we offer via the website Yes 30% No 66% No response 4%
15	In Bolton, over 50% of patients attending A&E could have been treated elsewhere. Are you aware of the services offered by a) GPs? Yes 66% No 28% No response 6% b)Pharmacists? Yes 69% No 26% No response 5% c)Dentist? Yes 61% No 30% No response 9%


16	In the last 6 months, have you attended A&E for an illness or condition and been informed by A&E or your GP that you could have been treated elsewhere? Yes 19% No 76% No response 5%

Please continue to next page

If you wish to offer further comment on any of the questions above, please do so in the box below.

We may need to contact you for further information on your comments. If you are willing to be contacted for this purpose, then please complete the details below and tell us how best to contact you:

Name, Address, Telephone Number and Email.

Preferred method of contact

Email 9%

Telephone 52%

Letter 11%

No response 28%

We greatly value the views of our patients on ways in which we can develop our practice. It is only by gaining your views and opinions that we know what we are doing right, and how we can improve. Thank you very much for completing this questionnaire.

If you would like to join our Patient Participation Group, then please complete your contact details above, and tick the box below. You can obtain more information on our website:

https://web.nhs.net/owa/redir.aspx?C=JcjU2fyuVESFfuaY2AwTez-Lk1eepc9Ici8ZZbsm_S_lqIL7_PUx4WNfkBUhxCNp9VCTqIJo23E.&URL=http%3a%2f%2fwww.thesurgery.nhs.uk

I would like to know more about the Patient Participation Group

Yes 14%

No 66%

No response 20%

Deane Medical Centre

Patient Survey (1) new 24/01/2014