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Please help us to improve

The Practice and the Patient Participation Group (PPG) run an annual patient survey to seek patients’ views on where the Practice needs to improve in order to prioritise its future activities.

This short questionnaire will be used to identify the issues you feel are important and there are a number of ways in which you can express your views:

- Complete the Questionnaire online

- Pick up a survey in a waiting room or from Reception. Complete the Questionnaire and either hand it to Reception or place it in the Suggestion Box on the ground floor (on the windowsill by the entrance)

- Ask for help at Reception to complete the Questionnaire

- Return the Questionnaire by post addressed to The Practice Manager, Cavendish Health Centre, 53 New Cavendish Street W1G 9TQ

- Include your suggestions in a letter addressed to the Practice Manager, placed in the Suggestion Box or handed to Reception

Please complete / return by 19 February 2014.

Your views and suggestions will remain anonymous unless you indicate otherwise.

The PPG will review this information and identify key areas of concern for further discussion with the practice.

Thank you for your time and input.

If you would like to join the Patient Participation Group (PPG) please enter your name and contact details below:

If you do not want to attend the PPG meetings but would like to receive information from the PPG or the Practice please enter your name and email address here:

2012/13 Patient Survey Results

Last year we asked for your views on access, information and premises and the results indicated that out of 109 patients who completed the survey:

85% were ‘Satisfied’ or ‘Very Satisfied’ with the Practice’s Access & Information

87% were ‘Satisfied’ or ‘Very Satisfied’ with the Suitability & Access to the Practice’s Premises

2013/14 Patient Survey

This year we would love to hear what you think about our services and the NHS changes which may affect your care.

What is your current age?

Please tick one box only

  0%
  3%
  15%
  3%
  23%
  15%
  15%
  15%
  3%
  0%
  0%
  8%

Results chart

Are you male or female?

Please tick one box only

  42%
  53%
  5%

Results chart

What is your ethnic origin?

Please tick one box only

  57%
  0%
  19%
  0%
  0%
  0%
  3%
  0%
  0%
  0%
  0%
  0%
  3%
  0%
  3%
  3%
  3%
  9%

Results chart

Are you satisfied with the range of services offered by Cavendish Health Centre?

Please tick one box only

  46%
  42%
  7%
  0%
  0%
  5%

Results chart

Are you aware of all the services we provide in house and local NHS services you can access?

Please tick one box only

  38%
  50%
  7%
  5%

Results chart

Services available at Cavendish Health Centre

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%

  0%



Services available to you when we are closed

  0%

  0%



  0%


  0%



Locally there are a number of new projects and projects under review which need patient representation. Would you be interested in contributing your views to any the following?

Please tick one or several boxes

  3%
  3%
  0%
  0%
  0%
  3%
  0%
  0%
  19%
  3%

Are you interested in finding out about NHS organisational changes and the integration of aspects of care?

  34%
  50%
  16%

Results chart

If yes, how would be best to communicate this to you?

Do you have any general comments for us?

THANK YOU FOR YOUR FEEDBACK