This survey is now closed

The Hawthorns Surgery Patient Survey 2014

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

How many times have you attended the surgery to see a Doctor or nurse in the last 12 months?

 
 
 
 

I am able to get through to the surgery on the telephone

 
 
 
 

If you consider yourself to have a disability, or attend the practice with someone who does, do you think that we offer a disability friendly service?

 
 
 
 

When I need to, I can obtain general and / or clinical telephone advice from the practice

 
 
 
 

Are you aware that we hold emergency surgeries at the practice if you need to see a Doctor the same day?

 
 
 

I am usually able to book a routine appointment with a Doctor

 
 
 
 

I am usually able to book a routine appointment with a Nurse

 
 
 
 

I am usually able to see the same Doctor for ongoing care of a particular problem

 
 
 
 

How helpful do you find the Receptionists at the surgery?

 
 
 
 

How clean is the surgery?

 
 
 

How close to your appointment time are you normally seen?

 
 
 
 
 

If I have blood tests the results are available to me within the timescale I have been given (usually 1 week)

 
 
 
 
 

If I have been referred for further investigation or to be seen by a Specialist this is done efficiently

 
 
 
 
 

I am able to pick up my repeat prescription at the advertised time (2 working days) following request

 
 
 
 
 

Are you aware that a Pharmacy can collect your prescription and you can collect or have it delivered to you if you are housebound?

 
 

Do you value the in-practice minor procedure/surgery service?

 
 
 

How would you describe your feelings regarding the service that you receive from the surgery

 
 
 
 

Would you recommend the surgery to your friends and family

 
 
 
 

Thank you for completing the Survery

Why not join our Patient Participation Group and have your opportunity to give constructive feedback to the Practice to help develop and improve our Services

This survey is now closed