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Seaside Medical Centre Patient Survey 2014

Seaside Medical Centre Patient Participation Group (PPG)

The Patient Group is a forum organised by the Practice to give patients a voice. They provide feedback, positive suggestions and contribute to decision-making and are very hands on in helping the Practice with raising awareness and managing services at peak times of the year. The Patient Group is very keen to reflect the views and concerns of the whole patient population, and would be grateful for your time in completing a short survey. Any information you provide will be completely confidential and anonymous - Thank you

Question 1:

a. How do you usually book appointments with the Practice?

  12%
  74%
  9%
  14%

b. How do you find this service?

  4%
  38%
  56%
  2%

c. Would you like a text to remind you of your appointments?

  41%
  57%
  2%

Question 2:

Have you needed a same day or urgent appointment in the last 6 months? (If No please go to Question 4)

  56%
  36%
  8%

Question 3:

When you needed a same day or urgent appointment how easy did you find it to get an appointment?

  24%
  29%
  12%
  35%

Question 4:

Have you needed to book an appointment in advance in the last 6 months? i.e. more than 24 hours ahead. (If No please go to Question 6)

  71%
  25%
  4%

Question 5:

a. When you last booked an appointment in advance how easy was it to get an appointment for a date and time convenient for you?

  45%
  25%
  7%
  23%

b. Are you aware that you can book appointments 6 weeks in advance?

  35%
  48%
  17%

Question 6:

When attending appointments with a GP is your average waiting time?

  25%
  49%
  15%
  7%
  4%

Question 7:

The Practice team is currently reviewing access to the Practice and it would be helpful if you could answer the following:

a. Have you attended the A&E dept in the last 6 months whilst the surgery was open? (If No go to Question 7.c)

  9%
  85%
  6%

b. If yes, did you contact the surgery for advice before going to A&E?

  4%
  12%
  84%

c. Do you know GPs provide a phone advice service between 8am and 9am Monday to Friday?

  62%
  31%
  7%

d. Do you know that the Practice is open on Tuesday and Thursdasy evenings for appointments?

  52%
  41%
  7%

e. Do you know that our team of GPs and Nurses can treat many minor injuries?

  57%
  36%
  7%

g. In light of this information would you be more likely to contact the surgery before attending A&E in the future?

  81%
  10%
  9%

Question 8:

a. Which of the following do you use to find out information about the Practice and its services?

  22%
  50%
  29%
  12%
  0%
  14%
  2%

b. Are there any additional services or treatments that you would like Seaside Medical Centre to provide?

Please use the space below for any other comments you would like to make about the Practice and its services.

Thank you for completing this survey. If you have any further comments or suggestions, please contact our group members via the Patient Group Desk in the Reception Area. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone.

This survey will be anonymous, but a minimun amount of personal information would be helpful.

1. Your Gender:

  33%
  62%
  5%

2. Your Age Group:

  3%
  9%
  15%
  17%
  18%
  19%
  11%
  3%
  5%

3. What is the ethnic background with which you most identiy?

  87%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%
  7%