57


The information that you provide is completely confidential and anonymous.

We are interested in your views and we will look more closely into any specific issues that arise from the questionnaire.


If you would like to be more involved we have a Patient Representation Group so that you can have your say. If you are happy for us to contact you regarding this please register via our website, or leave your contact details at reception.


Survey date: 20th January to 28th February 2013


REGARDING APPOINTMENTS


Q1 How easy is it for you to book an appointment more than 2 full days in advance with ANY GP?

  36%
  33%
  17%
  8%
  3%


Q2 When you need to see a GP urgently, are you normally seen or spoken to within 48 hours?

  85%
  1%
  12%


Q3 How easy is it to book more than 2 days in advance with your USUAL GP?

  22%
  29%
  21%
  21%
  5%


Q4 Do you use the Online Repeat Prescription and/or Appointment Booking Service?

  40%
  59%


Q4a If you answered yes to Q4 - how do you find the Online Repeat Prescription Service?

  15%
  17%
  5%
  0%
  57%
  6%


Q4b If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

  8%
  17%
  5%
  1%
  63%
  6%


Q5 If they were available, would a 10 minute telephone consultation with a GP or Nurse be an option you would use?

  78%
  7%
  14%


Any further comments on APPOINTMENTS? Please let us know of any good or bad experiences you have had.


RECEPTION ISSUES


Q6 On the whole how helpful do you find the receptionists at the surgery?

  64%
  29%
  3%
  0%
  4%


Q7 Do you think the reception staff behave in a professional manner?

  57%
  36%
  3%
  0%
  4%


Q8 Do you think patient confidentiality is a problem in the reception area?

  38%
  59%
  3%


Any further comments on RECEPTION ISSUES? Please let us know of any good or bad experiences you have had.


REGARDING CLINICAL CARE


Q9 How satisfied are you with the service you received from the GP/Nurse today or at your last consultation?

  75%
  15%
  0%
  1%
  0%
  5%
  4%


Q10 (1) Concerning your last consultation, how do you rate .... the time allowed for your consultation?

  52%
  38%
  1%
  0%
  1%
  3%
  5%

Q10 (2) Concerning your last consultation, how do you rate .... how well you were listened to?

  56%
  33%
  1%
  0%
  1%
  5%
  4%

Q10 (3)Concerning your last consultation, how do you rate .... explanation of tests and treatments?

  54%
  26%
  7%
  1%
  0%
  8%
  4%

Q10 (4) Concerning your last consultation, how do you rate .... our involving you in decisions made?

  52%
  28%
  8%
  0%
  0%
  8%
  4%

Q10 (5) Concerning your last consultation, how do you rate .... your trust and confidence in the care you were given?

  56%
  31%
  1%
  0%
  3%
  5%
  4%


Q11 If your GP has referred you for further treatment/secondary care, how much did he or she involve you in your choice or place of treatment?

  47%
  15%
  1%
  1%
  31%
  5%


Any further comments on CLINICAL CARE? Please let us know of any good or bad experiences you have had.


OVERALL SATISFACTION


Q12 Do you have any difficulty contacting the surgery generally by: (If you tick any of the first 3 options below, please give us more information or examples in the comments box below.)

  29%
  0%
  8%
  59%


Q13 In general how satisfied are you with the care you receive at the surgery?

  71%
  21%
  1%
  1%
  0%
  6%


Any further comments? Please let us know of any good or bad experiences you have had.


ABOUT YOU


Q14 Are you male or female?

  38%
  59%
  0%
  3%


Q15 Your age

  1%
  3%
  17%
  8%
  22%
  14%
  21%
  8%
  0%
  6%


Q16 Do you have a disability and /or a long-term health concern? (tick all that apply)

  12%
  31%
  45%
  24%
  8%


Q17 Your ethnic group

  98%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%


Q18 Which of the following best describes you?

  47%
  7%
  3%
  7%
  5%
  28%
  0%
  3%


Thank you for taking the time to fill in this questionnaire.

Your views will help improve services at Worden Medical Centre