128

At Rendcomb Surgery we strive to give an excellent service to all our patients and annually survey a random selection of patients, on paper and online, to guage how well we are doing and to guide our service provision for the future.

Please take 5 minutes to complete this survey and have your say on the service we provide.

Considering your last appointment, how would you rate how quickly you could see a Dr?

  67%
  25%
  5%
  0%
  0%
  0%

Considering your last prescription request, how would you rate the service you received?

  77%
  15%
  2%
  0%
  0%
  3%

Considering the last time you telephoned the practice, how would you rate how easy it is to get through on the phone?

  63%
  30%
  4%
  0%
  0%
  0%

If you have rated any of the above 3 questions Poor or below, please feel free to comment here.

Do you use our online services?

  31%
  68%

If yes, which one(s) do you use? (tick all that apply)

  17%
  27%
  10%

If not, why? (tick all that apply)

  12%
  7%
  16%
  22%

Please feel free to comment on our Online Service below

At your last appointment, how long did you wait to be seen?

  24%
  57%
  13%
  0%
  0%
  6%

How do you rate this?

  46%
  36%
  10%
  0%
  0%
  0%
  8%

Overall, how would you describe your experience at the practice?

  74%
  20%
  0%
  0%
  0%
  0%
  6%

Would you recommend us to someone who has just moved into the area?

  89%
  5%
  0%
  0%
  0%
  0%
  6%

To help us analyse your answers, please tell us a few things about yourself:Are you male or female?

  40%
  55%
  5%

What age are you?

  0%
  5%
  39%
  25%
  25%
  6%

Do you have a long-standing medical condition?

  49%
  45%
  2%
  4%

What is the ethnic background with which you most identify?

  95%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

Which of the following best describes you?

  42%
  0%
  0%
  0%
  5%
  46%
  0%
  7%

Many thanks for taking the time to complete our survey, the results will be published on this website in due course.