480

Spa Medical Centre

Patient Questionnaire 2014

Information & Services Provided

We value feedback from our patients - please help us to help you

When asked to rate your answer, please use the following scores:

1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent

NURSE LED SERVICES

1) Are you aware of the following services offered by the Nursing Team?

Chronic Heart Disease

  51%
  46%
  3%

Results chart

Asthma

  72%
  25%
  3%

Results chart

Diabetes

  71%
  26%
  3%

Results chart

Chronic Obstructive Pulmonary Disease

  43%
  51%
  6%

Results chart

Travel

  58%
  37%
  5%

Results chart

Sexual Health (coil fits, contraception)

  70%
  25%
  5%

Results chart

Stop smoking

  77%
  19%
  4%

Results chart

Blood Pressure

  84%
  14%
  2%

Results chart

Anticoagulation

  48%
  47%
  5%

Results chart

NHS Health Check

  74%
  24%
  2%

Results chart

NEW SERVICES

2) Are you aware of the new services offered by Spa Medical Centre:

Dementia Service & Alzheimer's Support

  30%
  68%
  2%

Results chart

Carers' Clinics

  24%
  73%
  3%

Results chart

Contraceptive Implants

  37%
  59%
  4%

Results chart

3) Are you aware of other services offered at the Surgery?

Private Podiatry

  42%
  56%
  2%

Results chart

Primary Care Psychology

  28%
  67%
  5%

Results chart

Community Nursing Services/Care Co-ordinator

  36%
  60%
  4%

Results chart

DIGITAL

4) Are you aware of our practice website? If so, have you visited the site and found it user friendly?

  53%
  43%
  4%

Results chart

5) Are you familiar with our online services?

Online appointment booking and cancellation service

  57%
  37%
  6%

Results chart

Dedicated cancellation line and text cancellation service

  67%
  27%
  6%

Results chart

Text reminder service

  80%
  15%
  5%

Results chart

GP telephone consultation service

  57%
  38%
  5%

Results chart

6) We would like to explore different ways that our patients might be able to book/cancel an appointment, please tick your preferred method below:

  7%
  41%
  27%
  18%
  7%

Results chart

7) Are you on regular medications? How do you find the repeat prescription service at the Surgery?

  2%
  1%
  5%
  23%
  35%
  27%
  7%

Results chart

8) Are you aware of the online repeat prescribing service, offered by Gompels, available to you?

  49%
  46%
  5%

Results chart

INFORMATION

9) Are you aware that we are holding patient information evenings?

  21%
  76%
  3%

Results chart

10) What topic would be of interest to you?

11) Are you able to obtain information, relating to your medical condition easily?

  64%
  20%
  16%

Results chart

12) If so, is it up to date and relevant?

  59%
  14%
  27%

Results chart

13) How well do you feel your problem is dealt with by the doctor or nurse at your first visit?

  2%
  3%
  10%
  35%
  37%
  4%
  9%

Results chart

THE SURGERY

14) The surgery is open from 8-00 am-6.30 pm Monday to Friday, two late evenings per week until 7.30 pm and one 7.30 am start per week. How satisfied are you with the opening hours at the surgery?

  4%
  4%
  8%
  28%
  50%
  1%
  5%

Results chart

15) Are you likely to recommend our surgery to family and friends if they needed similar care or treatment?

  90%
  6%
  4%

Results chart

The following questions provide us with general information about the range of people who had responded to this survey. The information will not be used to identify you and will remain confidential.

Are you male or female?

  30%
  65%
  5%

Results chart

What age are you?

  0%
  6%
  14%
  16%
  16%
  14%
  27%
  0%
  0%
  7%

Results chart

What is the ethnic background with which you most identify?

  91%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  7%

Results chart

If you would like to comment on anything else we would like to hear from you, please comment below:

Thank you for completing our questionnaire, your feedback is very important to us.