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Spa Medical Centre

Patient Questionnaire 2014

Information & Services Provided

We value feedback from our patients - please help us to help you

When asked to rate your answer, please use the following scores:

1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent

NURSE LED SERVICES

1) Are you aware of the following services offered by the Nursing Team?

Chronic Heart Disease

  51%
  46%
  3%

Asthma

  72%
  25%
  3%

Diabetes

  71%
  26%
  3%

Chronic Obstructive Pulmonary Disease

  43%
  51%
  6%

Travel

  58%
  37%
  5%

Sexual Health (coil fits, contraception)

  70%
  25%
  5%

Stop smoking

  77%
  19%
  4%

Blood Pressure

  84%
  14%
  2%

Anticoagulation

  48%
  47%
  5%

NHS Health Check

  74%
  24%
  2%

NEW SERVICES

2) Are you aware of the new services offered by Spa Medical Centre:

Dementia Service & Alzheimer's Support

  30%
  68%
  2%

Carers' Clinics

  24%
  73%
  3%

Contraceptive Implants

  37%
  59%
  4%

3) Are you aware of other services offered at the Surgery?

Private Podiatry

  42%
  56%
  2%

Primary Care Psychology

  28%
  67%
  5%

Community Nursing Services/Care Co-ordinator

  36%
  60%
  4%

DIGITAL

4) Are you aware of our practice website? If so, have you visited the site and found it user friendly?

  53%
  43%
  4%

5) Are you familiar with our online services?

Online appointment booking and cancellation service

  57%
  37%
  6%

Dedicated cancellation line and text cancellation service

  67%
  27%
  6%

Text reminder service

  80%
  15%
  5%

GP telephone consultation service

  57%
  38%
  5%

6) We would like to explore different ways that our patients might be able to book/cancel an appointment, please tick your preferred method below:

  7%
  41%
  27%
  18%
  7%

7) Are you on regular medications? How do you find the repeat prescription service at the Surgery?

  2%
  1%
  5%
  23%
  35%
  27%
  7%

8) Are you aware of the online repeat prescribing service, offered by Gompels, available to you?

  49%
  46%
  5%

INFORMATION

9) Are you aware that we are holding patient information evenings?

  21%
  76%
  3%

10) What topic would be of interest to you?

11) Are you able to obtain information, relating to your medical condition easily?

  64%
  20%
  16%

12) If so, is it up to date and relevant?

  59%
  14%
  27%

13) How well do you feel your problem is dealt with by the doctor or nurse at your first visit?

  2%
  3%
  10%
  35%
  37%
  4%
  9%

THE SURGERY

14) The surgery is open from 8-00 am-6.30 pm Monday to Friday, two late evenings per week until 7.30 pm and one 7.30 am start per week. How satisfied are you with the opening hours at the surgery?

  4%
  4%
  8%
  28%
  50%
  1%
  5%

15) Are you likely to recommend our surgery to family and friends if they needed similar care or treatment?

  90%
  6%
  4%

The following questions provide us with general information about the range of people who had responded to this survey. The information will not be used to identify you and will remain confidential.

Are you male or female?

  30%
  65%
  5%

What age are you?

  0%
  6%
  14%
  16%
  16%
  14%
  27%
  0%
  0%
  7%

What is the ethnic background with which you most identify?

  91%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  7%

If you would like to comment on anything else we would like to hear from you, please comment below:

Thank you for completing our questionnaire, your feedback is very important to us.