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Spa Medical Centre
Patient Questionnaire 2014
Information & Services Provided
We value feedback from our patients - please help us to help you
When asked to rate your answer, please use the following scores:
1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent
NURSE LED SERVICES
1) Are you aware of the following services offered by the Nursing Team?
Chronic Heart Disease
Asthma
Diabetes
Chronic Obstructive Pulmonary Disease
Travel
Sexual Health (coil fits, contraception)
Stop smoking
Blood Pressure
Anticoagulation
NHS Health Check
NEW SERVICES
2) Are you aware of the new services offered by Spa Medical Centre:
Dementia Service & Alzheimer's Support
Carers' Clinics
Contraceptive Implants
3) Are you aware of other services offered at the Surgery?
Private Podiatry
Primary Care Psychology
Community Nursing Services/Care Co-ordinator
DIGITAL
4) Are you aware of our practice website? If so, have you visited the site and found it user friendly?
5) Are you familiar with our online services?
Online appointment booking and cancellation service
Dedicated cancellation line and text cancellation service
Text reminder service
GP telephone consultation service
6) We would like to explore different ways that our patients might be able to book/cancel an appointment, please tick your preferred method below:
7) Are you on regular medications? How do you find the repeat prescription service at the Surgery?
8) Are you aware of the online repeat prescribing service, offered by Gompels, available to you?
INFORMATION
9) Are you aware that we are holding patient information evenings?
10) What topic would be of interest to you?
11) Are you able to obtain information, relating to your medical condition easily?
12) If so, is it up to date and relevant?
13) How well do you feel your problem is dealt with by the doctor or nurse at your first visit?
THE SURGERY
14) The surgery is open from 8-00 am-6.30 pm Monday to Friday, two late evenings per week until 7.30 pm and one 7.30 am start per week. How satisfied are you with the opening hours at the surgery?
15) Are you likely to recommend our surgery to family and friends if they needed similar care or treatment?
The following questions provide us with general information about the range of people who had responded to this survey. The information will not be used to identify you and will remain confidential.
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
If you would like to comment on anything else we would like to hear from you, please comment below:
Thank you for completing our questionnaire, your feedback is very important to us.