113

Patient Survey 2014

Appointments at Cornhill Surgery.Which of the following methods would you prefer to use to book an appointment at the Surgery?

  3%
  57%
  38%

Results chart

In the past 6 months how easy have you found it to get through on the phone?

  5%
  28%
  45%
  14%
  7%

Results chart

In the past 6 months how easy have you found it to speak to a Doctor on the phone?

  77%
  6%
  3%
  5%
  7%

Results chart

In the past 6 months how easy have you found it to obtain results over the phone?

  59%
  22%
  12%
  3%
  2%

Results chart

Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days?

  73%
  24%
  3%

Results chart

If you weren't able to be seen during the next 2 working days, why was that?

  26%
  8%
  7%
  1%
  58%

Results chart

How often do you see the Doctor you prefer?

  29%
  16%
  31%
  9%
  10%
  5%

Results chart

Last time you tried to book ahead, were you able to get an appointment with a Doctor more than 2 weekdays in advance?

  57%
  38%
  5%

Results chart

How easy did you find it to get into the building at the Surgery?

  92%
  7%
  0%

Results chart

How clean is the Surgery?

  77%
  21%
  0%
  0%

Results chart

How helpful do you find the receptionists at the Surgery?

  58%
  23%
  15%
  4%

Results chart

How long after your appointment time do you normally wait to be seen?

  10%
  18%
  49%
  20%
  3%

Results chart

How satisfied are you with the opening hours at the Surgery?

  38%
  38%
  12%
  8%
  4%

Results chart

The last time you saw a Doctor at the surgery how good was the Doctor at the following?Giving you enough time

  75%
  15%
  4%
  0%
  2%
  4%

Results chart

Asking about your symptons

  71%
  15%
  6%
  3%
  1%
  4%

Results chart

Listening

  73%
  16%
  1%
  3%
  2%
  5%

Results chart

Explaining tests and treatments

  62%
  23%
  7%
  0%
  2%
  6%

Results chart

Involving you in decisions about your care

  62%
  20%
  4%
  1%
  5%
  8%

Results chart

Treating you with care and concern

  70%
  15%
  5%
  2%
  4%
  4%

Results chart

Did you have confidence and trust in the Doctor you last saw in the surgery?

  89%
  8%
  3%

Results chart

How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

  28%
  34%
  22%
  14%
  2%

Results chart

The last time you saw a Practice Nurse at the Surgery, how good did you find the nurse at the following?Giving you enough time?

  81%
  10%
  3%
  0%
  0%
  6%

Results chart

Listening

  76%
  14%
  3%
  0%
  0%
  7%

Results chart

Explaining tests and treatments

  77%
  10%
  7%
  0%
  0%
  6%

Results chart

Treating you with care and concern

  79%
  11%
  4%
  0%
  0%
  6%

Results chart

Your view of the Surgery. In general, how satisfied are you with the care you receive at the Surgery?

Would you recommend the Surgery to someone who has just moved to your local area?

  83%
  15%
  2%

Results chart

Some questions about you.Are you

  37%
  61%
  2%

Results chart

How old are you?

  0%
  5%
  17%
  21%
  12%
  23%
  15%
  4%
  0%

Results chart

What is your occupation?

  48%
  17%
  3%
  1%
  6%
  20%
  1%

Results chart

In general how would you rate your health?

  13%
  29%
  34%
  18%
  4%

Results chart