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Patient Survey 2014

Appointments at Cornhill Surgery.Which of the following methods would you prefer to use to book an appointment at the Surgery?

  3%
  57%
  38%

In the past 6 months how easy have you found it to get through on the phone?

  5%
  28%
  45%
  14%
  7%

In the past 6 months how easy have you found it to speak to a Doctor on the phone?

  77%
  6%
  3%
  5%
  7%

In the past 6 months how easy have you found it to obtain results over the phone?

  59%
  22%
  12%
  3%
  2%

Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days?

  73%
  24%
  3%

If you weren't able to be seen during the next 2 working days, why was that?

  26%
  8%
  7%
  1%
  58%

How often do you see the Doctor you prefer?

  29%
  16%
  31%
  9%
  10%
  5%

Last time you tried to book ahead, were you able to get an appointment with a Doctor more than 2 weekdays in advance?

  57%
  38%
  5%

How easy did you find it to get into the building at the Surgery?

  92%
  7%
  0%

How clean is the Surgery?

  77%
  21%
  0%
  0%

How helpful do you find the receptionists at the Surgery?

  58%
  23%
  15%
  4%

How long after your appointment time do you normally wait to be seen?

  10%
  18%
  49%
  20%
  3%

How satisfied are you with the opening hours at the Surgery?

  38%
  38%
  12%
  8%
  4%

The last time you saw a Doctor at the surgery how good was the Doctor at the following?Giving you enough time

  75%
  15%
  4%
  0%
  2%
  4%

Asking about your symptons

  71%
  15%
  6%
  3%
  1%
  4%

Listening

  73%
  16%
  1%
  3%
  2%
  5%

Explaining tests and treatments

  62%
  23%
  7%
  0%
  2%
  6%

Involving you in decisions about your care

  62%
  20%
  4%
  1%
  5%
  8%

Treating you with care and concern

  70%
  15%
  5%
  2%
  4%
  4%

Did you have confidence and trust in the Doctor you last saw in the surgery?

  89%
  8%
  3%

How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

  28%
  34%
  22%
  14%
  2%

The last time you saw a Practice Nurse at the Surgery, how good did you find the nurse at the following?Giving you enough time?

  81%
  10%
  3%
  0%
  0%
  6%

Listening

  76%
  14%
  3%
  0%
  0%
  7%

Explaining tests and treatments

  77%
  10%
  7%
  0%
  0%
  6%

Treating you with care and concern

  79%
  11%
  4%
  0%
  0%
  6%

Your view of the Surgery. In general, how satisfied are you with the care you receive at the Surgery?

Would you recommend the Surgery to someone who has just moved to your local area?

  83%
  15%
  2%

Some questions about you.Are you

  37%
  61%
  2%

How old are you?

  0%
  5%
  17%
  21%
  12%
  23%
  15%
  4%
  0%

What is your occupation?

  48%
  17%
  3%
  1%
  6%
  20%
  1%

In general how would you rate your health?

  13%
  29%
  34%
  18%
  4%