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We are keen to find out the views of our patients. Our aim is to ensure that our patients continue to be pleased with the service, care and environment of the practice. Please help us to understand your views by answering the questions below which should only take a few minutes.

1. How helpful do you find the receptionist at your GP practice?

  69%
  27%
  2%
  0%
  2%

2. How clean is the GP practice?

  70%
  21%
  0%
  0%
  9%

3. How helpful would you find extra information resources (posters, leaflets, stands, notice boards, an information monitor) in the waiting room?

  46%
  42%
  5%
  4%
  3%

4. How easy is it to get through to someone at your GP practice on the phone?

  25%
  44%
  26%
  2%
  3%

5. How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  21%
  42%
  22%
  11%
  4%

6. If you need to see a GP urgently, can you normally get seen on the same day?

  66%
  28%
  6%

7. How easy is it to get an appointment for the time you want?

  16%
  46%
  33%
  1%
  4%

8. How important is it to you that you see a specific GP when coming to this practice?

  59%
  26%
  12%
  0%
  3%

9. Are you aware that you can book and cancel appointments on-line?

  64%
  30%
  6%

How good was the last GP/Nurse you saw at each of the following?

10. Giving you enough time

  72%
  19%
  5%
  1%
  0%
  0%
  3%

11. Listening to you

  75%
  18%
  4%
  0%
  0%
  0%
  3%

12. Explaining tests and treatments

  66%
  26%
  2%
  1%
  0%
  1%
  4%

13. Involving you in decisions about your care

  60%
  26%
  5%
  1%
  1%
  3%
  4%

14. Treating you with care and concern


  71%
  21%
  3%
  0%
  1%
  0%
  4%

15. Did you have confidence and trust in the GP/Nurse you saw or spoke to?

  84%
  13%
  1%
  0%
  2%

If you know the name of the GP/Nurse you last saw, please write it here:

16. Would you recommend your GP practice to someone who has just moved to your local area?

  78%
  9%
  13%

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  43%
  47%
  10%

What age group are you?

  3%
  7%
  12%
  14%
  19%
  21%
  15%
  5%
  0%
  4%

What is the ethnic background with which you most identify?

  77%
  6%
  6%
  3%
  1%
  3%
  4%

Finally, please add any other comments you would like to make about your GP practice:

Thank you for taking the time to answer this survey. Your individual responses to this questionnaire will remain confidential and will not be shared with others.