Patient Service Questionnaire January 2014
Thinking about the last time you contacted the practice by telephone.
If you were booking an appointment how satisfied were you with the choice of appointment times available to book?
Thinking about the last time you collected a presciption from reception.
Was your prescription ready when you came to collect it?(prescriptions are to be ready within 48 working hours of the patients' request).
When you collected your last prescription were the items listed as you expected?
When you collected your prescription from the chemist were the contents of the bag the same as listed on the prescription?
About our Minor Illness service provided by our Nurse Practitioners.
Are you aware of the Minor Illness service provided by our Nurse Practitioners?
If yes, would you choose to see a Nurse Practitioner for a minor illness rather than a GP?
If you have recently consulted with one of our Nurse Practitioners
a) did you feel that your original problem was resolved?
b) would you use the service again?
Are you aware of the Community Pharmacy Ailments Scheme in which Pharmacies are able to offer advice and treatment for a number of conditions?
Thinking about the Self Check-in Screen located in Reception
a) Are you aware of the self check-in screen?
b) If you are aware of it do you use it?
c) If you do not use the self-check-in macine and are aware of it please select the reason(s) for not using it
How would you describe your overall experience of being a patient with Walnut Tree Health Centre?
Would you recommend Walnut Tree Health Centre to other patients?
If you have any suggestions on how we may improve our services to patients and positive feedback please complete the box below.