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Patient Experience November 2013
In the Reception Area, do you feel you can talk to the receptionists confidentially?
Do you think we should place a line on the floor a little distance from reception to encourage waiting patients to stand away from the desk?
Are you aware that there is a confidentiality room where you can speak to someone in private?
Do you find the receptionists helpful and courteous?
Do you have any further comments?
Are you aware of the Haymarket Health Centre website?(www.haymarkethealthcentre.co.uk)
Have you ever visited the website?
How informative did you find it?
Do you have any further comments?
Are you aware of the Patient Access site where you can sign up to order repeat prescriptions and/or book a doctors appointment?
If you are aware, do you use the online service to....?
If you do not use the online service
Are you aware that we offer doctor/nurse appointments outside normal surgery opening hours ( 8.00 a.m. to 6 p.m. Monday to Friday)
Do you know when?
No
Are you aware that these appointments are primarily intended for those patients unable to access our services during normal hours?
Are you aware that these appointments are pre-bookable and we do not offer appoitments for acute appointments in these sessions?
Do you have any further comments?
Overall how satisfied are you with the service provided by the Practice?
Do you have any further comments?
To help us to analyses your answers, please tell us a few things about yourself
Are you?
What age are you?