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Botley Medical Centre

Patient Participation Group 2014 Survey

1. Enviornment

How do you find the parking arrangements at the medical centre?

  31%
  42%
  17%
  10%

Tell us what you think of the reception area

  32%
  58%
  7%
  3%

What would you like to see differently? Please leave a comment below.

How do you find the waiting room enviornment?

  28%
  58%
  11%
  3%

How do you feel it could be improved? Please leave a comment below

Do you feel more information should be available in the waiting room?

  14%
  78%
  8%

If yes, what sort of information would you find helpful?


2. Appointments and Opening Times

How do you find getting through to the surgery in order to make an appointment?

  18%
  42%
  36%
  4%

How do you find making an appointment at a time that is convenient to you?

  14%
  33%
  49%
  4%

Emergency appointments are available with the duty doctor on a daily basis. This involves a telephone triage process with the doctor on call to establish whether an appointment is necessary. If you have had to request such an appointment, how did you find the process and the outcome?

  16%
  28%
  13%
  43%

'Routine' appointments are released every day for the next 48hr period, how has this worked for you?

  10%
  46%
  29%
  15%

How have you found making an appointment with the doctor of your choosing?

  8%
  36%
  47%
  9%

If an online appointment booking system were available would you use it?

  58%
  35%
  7%

At your last visit to the doctor, were you seen:

  21%
  50%
  21%
  8%


3. Doctors and Consultations

During 2013 several staff changes have taken place and new doctors have joined the practice. How well do you feel you know which doctors now work at the practice?

  17%
  53%
  25%
  5%

At the end of your last consulation how confident did you feel that the doctor had understood your problems?

  54%
  31%
  8%
  7%

Were you clear about the outcome of your last consultation and the next steps to take?

  78%
  10%
  5%
  7%


4. Nurses

If you have seen a nurse or phlebotomist in the last six months, how satisfied were you with the appointment and outcome?

  77%
  8%
  1%
  14%


5.Referrals

Have you been referred by the doctor for specialist treatment in hte last six months? If so, and there was a need for subsequent follow up by the GP, were you happy with the way this was handled?

  25%
  13%
  8%
  14%
  40%

If unsatisfied, please specify below


6. Patient Handling by Reception Staff

When you last telephoned the practice how quickly was the phone answered?

  16%
  56%
  20%
  8%

When you spoke to reception staff on the phone did you feel you were handled with courtesy, professionalism and understanding?

  57%
  28%
  8%
  7%

The last time you visited the practice and spoke to reception staff on arrival did you feel that you were handled with courtesy, professionalism and understanding?

  65%
  22%
  6%
  7%

If you were promised a call back from reception staff did it happen in an acceptable timescale?

  39%
  13%
  48%


7.Repeat Prescriptions

Are you taking repeat medication?

  73%
  20%
  7%

How do you order your prescriptions?

  24%
  31%
  23%
  22%

Are you satisfied with the speed of prescription sign off?

  48%
  23%
  4%
  25%


8.Website

Do you have a computer?

  77%
  17%
  6%

How often do you use it for ordering products and services (e.g. clothes, train tickets, theatre tickets)

  42%
  20%
  18%
  20%

Are you aware of the practice website?

  36%
  24%
  25%
  15%

Would you find it helpful to be able to use the practice website for more things?

  28%
  33%
  20%
  19%

If yes, what sort of things would you like to be able to use it for?


9. Patient Participation Group

Are you aware that there is a patient participation group?

  46%
  47%
  7%

Would you like to be more closely involved with the PPG? (If yes, please email us at ppgbotleymedicalcentre@hotmail.co.uk or drop a note into the practice marked for the attention of the PPG

  8%
  74%
  18%


10. Overall

How well do you feel that the practice performs in the management of your care?

  32%
  49%
  13%
  6%

If you have a complaint or suggestion do you know who to contact at the practice?

  32%
  58%
  10%

Please suggest any improvements you would like to see below.