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Patient Participation Survey 2013/14

We would be grateful if you would complete this survey about your general practice, PHGH Doctors. We aim to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. Thank you

About Receptionists

Q1 How helpful do you find the receptionists at your GP Practice?

  49%
  45%
  5%

Q2 Do you feel that the receptionists would benefit from Customer Service Training?

  54%
  41%
  5%

Accessing the Practice

Q3 How easy is it to get through to someone at your GP Practice on the phone?

  8%
  60%
  26%
  3%
  3%

Q4 Do you think that an upgraded telephone system would improve access to the practice?

  56%
  35%
  9%

Q5 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  20%
  64%
  67%

Q6 Do you feel that it would be beneficial to have access to the practice via email for administrative purposes related to your medical care?

  87%
  10%
  3%

Thinking about the care that you get from your Doctors and Nurses overall, How well does the Practice help you to:

Q7 Understand you health problems?

  70%
  20%
  4%
  3%
  3%

Q8 Cope with your health problems?

  64%
  23%
  5%
  5%
  3%

Q9 Keep yourself healthy?

  46%
  34%
  6%
  12%
  2%

Q10 Overall, how would you describe your experience of your GP surgery?

  23%
  37%
  27%
  7%
  0%
  0%
  6%

Q11 Would you recommend your GP Surgery to someone who has just moved into your local area?

  56%
  34%
  3%
  1%
  2%
  4%

It will help us to understand your answers if you could tell us a little bit about yourself:

Q12 Are you?

  44%
  54%
  2%

Q13 How old are you?

  0%
  1%
  5%
  9%
  11%
  20%
  28%
  17%
  4%
  5%

Q14 Do you have any long-standing health conditions?

  65%
  31%
  1%
  3%

Q15 What is your ethnic group?

  86%
  0%
  4%
  0%
  0%
  4%
  6%

Q16 Which of the following best describes you?

  42%
  2%
  0%
  3%
  5%
  40%
  4%
  4%

Finally please make any other comments that you would like to make about your GP Practice