You can help the Practice to improve its service.
• The doctors and staff welcome your feedback
• Please do not write your name on this survey
• Please read and complete this survey while waiting for your appointment
Who are you seeing? Please tick as appropriate
Name of Doctor/Practice Nurse (if applicable):
1. Length of time you had to wait for a routine appointment
2. Length of time you had to wait for an urgent appointment
3. Convenience of day and time of your appointment
4. Seeing the Doctor of your choice
5. Length of time waiting to check in with Reception
6. Experience of using the new Self- Checking in machine.(from 16th December 2013)
7. Length of time waiting to see the Doctor or Nurse
8. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
9. Opportunity of obtaining a home visit when necessary
10. Was your prescription ready within 48 hours of the request?
11. Prescription correctly issued
12. Handling of any queries
13. The information provided by the Reception staff
14. The helpfulness of the Reception staff
15. Was the staff member polite
16. Did you find it helpful when the staff member gave their name on the telephone?
17. Do you find the environment welcoming and comfortable?
18. How helpful would it be to receive a text reminder of your booked appointment
19. If applicable, how helpful have you found our telephone triage system for urgent/same day appointment requests?(receiving a phone call from a GP on the same day)
20.My overall satisfaction with this Practice
21. Would you recommend Torkard Hill surgery to family and friends?
Any further comments:
The following questions are OPTIONAL. They provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.
How old are you?
Are you
Ethnicity
Thank you very much for your time and assistance
The deadline for completion of the questionnaire is Friday 31st January 2014.
Please put your completed questionnaire in the box on the reception desk
Or return it by email to admin@torkardhill.co.uk
Would you like to be a member of our virtual patient group? Do you have ideas and suggestions about how to improve our practice?
As a member of the virtual patient participation group we will send you emails asking for your opinion on a range of topics.
By becoming a member you will help the practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.
To join the group please provide your name, please CLICK HERE