Dear Patient,
We value feedback on the services that we provide at St. Martin's Gate Surgery. We would be grateful if you would answer the following questions.
Q1. How do you rate your satisfaction with the following departments?
a) Receptionists/Admin. staff
b) Practice Nurses
c) Secretaries
Q2. How do you rate the care you receive from your usual GP on the following:
a)How they involve you in decisions?
b)The amount of time they spend with you?
c)Their care and concern for you?
Q3. We made changes to our telephone system in November 2013. How easy is it now to get through on the telephone?
Q4. Are you aware that you can now book appointments online via Patient Access?
Q5. Overall how would you describe your experience of making an appointment?
Q6. Are you aware the Practice has a website?
Q7. If you use the website, how do you find the information that is accessible to you?
Q8. Did you know that you can order your prescriptions online via Patient Access?
Q9. On average, how long are you kept waiting for your appointment with a GP?
Q10. Are you aware of the extended hours service?
Q11. Which of the following extended times would you prefer?
Please tick all that apply:
Q12. Please rate your overall satisfaction with the Practice.
Q13. Do you have any further comments about the Practice?
a)Anything that is particularly good?
b)Suggestions for improvement?
c)Does the Practice need to do more to promote any of the services now available?
d)If you find it difficult to access any aspect of our services, please give details here.
Q14. St.Martin's Gate has always encouraged patients' feedback on their healthcare. There is a Patient Participation Group, consisting of patient volunteers and staff, whose aims are to help improve the healthcare services provided by the Practice. If you are willing to help and have your say, please give your preferred contact details below.
Name
Address
Telephone
E-mail
Q15. Please tell us your gender.
Q16. Please tick the age range that applies to you.
Q17.Which ethnic background do you most closely identify with?
Thank you for taking the time to complete this questionnaire. The results will be made available in the Practice and on the Practice Website.