198

Davenal House 2013/14 Survey

Since the introduction of the new appointment system do you have faster access to making contact with a doctor/nurse than with the previous system?

  48%
  21%
  26%
  3%

How long has it been since you received treatment from a GP at the surgery

  76%
  10%
  4%
  8%

Do you feel the GP listened to you?

  93%
  3%
  3%

Did you feel the GP treated you with care and concern

  93%
  2%
  2%
  3%

How do you rate the treatment you received from the doctor during your last visit/telephone appointment?

  59%
  27%
  11%
  0%
  0%
  3%

How long has it been since you received treatment from a nurse at the surgery?

  64%
  14%
  7%
  12%
  3%

Did you feel the nurse listened to you?

  85%
  1%
  12%
  2%

Did you feel the nurse treated you with care and concern?

  88%
  1%
  9%
  2%

If you have seen a nurse in the past 12 months, please rate the treatment you received from them

  60%
  24%
  5%
  0%
  0%
  11%

What was your overall experience of obtaining treatment?

  67%
  21%
  6%
  0%
  0%
  6%

Are the current opening times convenient to you?

  86%
  10%
  2%
  2%

If the government funded us to do so, would you access the surgery at the following times? Please tick as appropriate.

  23%
  28%
  34%
  54%
  21%

What online services would you like us to offer?

  36%
  33%
  21%
  10%
  22%
  42%

How do you rate the ability to get through to the practice on the phone?

  22%
  40%
  26%
  6%
  2%
  4%

How helpful do you find the receptionists at the surgery?

  69%
  20%
  5%
  1%
  5%

Did you feel the receptionist listened to you?

  88%
  6%
  2%
  4%

Did you feel the receptionists treated you with care and concern?

  83%
  8%
  4%
  5%

If you have a preferred GP, how easy is it to access treatment from them?

  24%
  45%
  6%
  20%
  5%

Please rate your overall satisfaction with the surgery

  52%
  32%
  7%
  2%
  0%
  7%

Which surgery are you registered at?

  72%
  23%
  5%

Are you male or female?

  35%
  59%
  6%

What age are you?

  0%
  1%
  6%
  9%
  5%
  12%
  29%
  22%
  10%
  6%

What is the ethnic background with which you most identify?

  92%
  2%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  5%

How would you describe how often you come to the practice?

  41%
  44%
  9%
  6%