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PATIENT SURVEY 2013/14


Welcome to our Patient Survey 2013/14. We would appreciate your feedback to allow us to see where you are satisfied with the practice and where improvements can be made to our services. Please take a couple of minutes to complete the survey. There is no need to provide your name.


Satisfaction with the length of time you had to wait to see the Doctor or Nurse

  2%
  6%
  33%
  54%
  0%
  5%

Satisfaction with being seen on the same day when urgently needed

  0%
  2%
  17%
  70%
  7%
  4%

Satisfaction with extended opening hours appointment availability with a Doctor

  0%
  4%
  25%
  60%
  6%
  5%

Satisfaction with seeing the Doctor of your choice

  0%
  2%
  11%
  81%
  0%
  6%

Satisfaction with access to telephone advice by the Nurse when needed

  0%
  1%
  20%
  50%
  25%
  4%

Satisfaction with continuity of care

  0%
  0%
  17%
  78%
  1%
  4%

Satisfaction with the helpfulness of the Reception staff

  0%
  0%
  11%
  88%
  0%

Satisfaction that you are made to feel welcome and at ease when communicating with the Reception staff

  0%
  1%
  8%
  89%
  0%

Satisfaction with the clarity of information provided by the Reception staff

  0%
  0%
  12%
  84%
  0%

Satisfaction with the helpfulness of any other staff member

  0%
  0%
  22%
  67%
  9%
  2%

Satisfaction with communication by staff when a surgery list is running late

  0%
  8%
  25%
  52%
  9%
  6%

Satisfaction with clarity of practice procedure notices eg. repeat prescriptions, length of appointments

  0%
  3%
  25%
  59%
  8%
  5%

Satisfaction with the manner in which information is provided by staff

  0%
  1%
  21%
  74%
  1%
  3%

Satisfaction that the Doctor or Nurse is organising tests promptly when necessary

  0%
  1%
  19%
  73%
  4%
  3%

Satisfaction that you are told when the results are likely to be ready

  1%
  3%
  23%
  63%
  5%
  5%

Satisfaction with the explanation and the manner in which the result was given

  0%
  2%
  25%
  62%
  6%
  5%

Satisfaction with the clarity of information provided

  0%
  2%
  23%
  66%
  5%
  4%

Satisfaction with the practice environment

  0%
  3%
  18%
  76%
  0%

Satisfaction with the sympathetic listening of the Doctor or Nurse

  0%
  5%
  11%
  81%
  0%

Overall satisfaction with the practice

  0%
  0%
  19%
  80%
  0%

Any further comments?


The following questions provide us only with general information about the range of people who have participated in this survey. It will not be used to identify you and will remain confidential.


How old are you? (please select the correct age bracket)

  11%
  11%
  22%
  21%
  11%
  9%
  5%
  10%

Are you male or female?

  21%
  73%
  6%

Are you employed, unemployed, retired or other

  41%
  12%
  16%
  19%
  12%

If other, please state

How would you best describe your ethnicity?

How many years have you been attending this practice?


Thank you very much for taking the time to help us improve our services.