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PATIENT SURVEY 2013/14


Welcome to our Patient Survey 2013/14. We would appreciate your feedback to allow us to see where you are satisfied with the practice and where improvements can be made to our services. Please take a couple of minutes to complete the survey. There is no need to provide your name.


Satisfaction with the length of time you had to wait to see the Doctor or Nurse

  2%
  6%
  33%
  54%
  0%
  5%

Results chart

Satisfaction with being seen on the same day when urgently needed

  0%
  2%
  17%
  70%
  7%
  4%

Results chart

Satisfaction with extended opening hours appointment availability with a Doctor

  0%
  4%
  25%
  60%
  6%
  5%

Results chart

Satisfaction with seeing the Doctor of your choice

  0%
  2%
  11%
  81%
  0%
  6%

Results chart

Satisfaction with access to telephone advice by the Nurse when needed

  0%
  1%
  20%
  50%
  25%
  4%

Results chart

Satisfaction with continuity of care

  0%
  0%
  17%
  78%
  1%
  4%

Results chart

Satisfaction with the helpfulness of the Reception staff

  0%
  0%
  11%
  88%
  0%

Results chart

Satisfaction that you are made to feel welcome and at ease when communicating with the Reception staff

  0%
  1%
  8%
  89%
  0%

Results chart

Satisfaction with the clarity of information provided by the Reception staff

  0%
  0%
  12%
  84%
  0%

Results chart

Satisfaction with the helpfulness of any other staff member

  0%
  0%
  22%
  67%
  9%
  2%

Results chart

Satisfaction with communication by staff when a surgery list is running late

  0%
  8%
  25%
  52%
  9%
  6%

Results chart

Satisfaction with clarity of practice procedure notices eg. repeat prescriptions, length of appointments

  0%
  3%
  25%
  59%
  8%
  5%

Results chart

Satisfaction with the manner in which information is provided by staff

  0%
  1%
  21%
  74%
  1%
  3%

Results chart

Satisfaction that the Doctor or Nurse is organising tests promptly when necessary

  0%
  1%
  19%
  73%
  4%
  3%

Results chart

Satisfaction that you are told when the results are likely to be ready

  1%
  3%
  23%
  63%
  5%
  5%

Results chart

Satisfaction with the explanation and the manner in which the result was given

  0%
  2%
  25%
  62%
  6%
  5%

Results chart

Satisfaction with the clarity of information provided

  0%
  2%
  23%
  66%
  5%
  4%

Results chart

Satisfaction with the practice environment

  0%
  3%
  18%
  76%
  0%

Results chart

Satisfaction with the sympathetic listening of the Doctor or Nurse

  0%
  5%
  11%
  81%
  0%

Results chart

Overall satisfaction with the practice

  0%
  0%
  19%
  80%
  0%

Results chart

Any further comments?


The following questions provide us only with general information about the range of people who have participated in this survey. It will not be used to identify you and will remain confidential.


How old are you? (please select the correct age bracket)

  11%
  11%
  22%
  21%
  11%
  9%
  5%
  10%

Results chart

Are you male or female?

  21%
  73%
  6%

Results chart

Are you employed, unemployed, retired or other

  41%
  12%
  16%
  19%
  12%

Results chart

If other, please state

How would you best describe your ethnicity?

How many years have you been attending this practice?


Thank you very much for taking the time to help us improve our services.