Dear Patient
The doctors at the Great Oakley Medical Centre endeavour to provide the highest standard of care to all patients.
Feedback from this survey sheet will enable them to identify areas that may need improvement. Therefore, your opinions are very valuable.
We should be grateful if you would please answer all the questions which apply to you. The doctors and staff will not be able to identify your individual responses. Thank you
Please tick your answers
When you last visited the Practice
Q1 Were you able see the doctor of your choice?
Q2 Please state the name of the doctor you saw
Q3 Would you be happy to see the same doctor again?
Q4 Were you happy with the choice of doctor allocated?
Q5 Were you prepared to wait to see the doctor of your choice?
How good was the GP at
Q6 Putting you at ease?
Q7 Listening to you?
Q8 Asking you about your symptoms and how you are feeling?
Q9 Assessing your medical condition?
Q10 Explaining your medical condition and treatment?
Q11 Allowing you enough time?
Q12 Providing and/or arranging treatment?
Q13 Assuring you that your personal details would be kept confidential?
The care provided by your Practice
Q14 How well does the doctor help you to understand your health problems?
Q15 Are you shown how to cope with your health problems?
Q16 Have you received advice on healthy eating and general well-being?
Q17 Do you think that contact with the doctor by phone is useful?
Q18 Did you feel that the play area facilities provided for young children is suitable?
Q19 Are you happy with the opening times of the Practice?
Q20 What do you like about the Practice?
Q21 What areas of the service would you like to see improved?
About Receptionists and Appointments
Q22 How helpful do you find the receptionists at your GP practice?
Q23 Do you mind if the receptionist gives you your blood test result?
Q24 When you phone the Practice how long do you have to wait before the receptionist responds?
Q25 When booking an appointment which method of communication do you prefer?
Q26 How easy is it for you to book appointments with the nurse ahead of time?
Q27 If you want to see a doctor of your choice how quickly can you be seen?
Q28 If the doctor of your choice is unavailable do you think it is helpful if the receptionist suggests you speak to another doctor?
Q29 When ordering repeat prescriptions are the procedures in place easy to understand?
Q30 Would you recommend your GP Surgery to someone new to the area?
It will help us to understand your answers if you could tell us a little about yourself
Q31 Are you?
Q32 How old are you?
Q33 Do you have a long-standing health condition?
Q34 What is your ethnic group?
Q35 Which of the following best describes you?
Finally, please add any other helpful comments you would like to make about your GP practice:
The Patient Participation Group and Great Oakley Medical Centre thank you for taking part in this survey as your comments are respected and valued. We will continue to do our best for all patients of Great Oakley Medical Centre.
January 2014