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Questionnaire

1. How do you rate the helpfulness of receptionists?

  56%
  28%
  10%
  0%
  2%
  4%

2. How do you rate the overall cleanliness of the surgery building?

  57%
  32%
  7%
  1%
  0%
  3%

3. How useful do you find the surgery website (www.capelfieldsurgery.co.uk)?

  21%
  27%
  16%
  0%
  0%
  36%

4. Do you agree with the Practice policy of Patients having to contact the surgery for their blood and xray test results?

  87%
  8%
  5%

5. If you need to see a GP urgently, can you normally get an appointment on the same day?

  66%
  26%
  8%

6. Do you usually get to see the GP of your choice?

  45%
  42%
  13%

7. How easy is it for you to get an appointment to see a Practice Nurse?

  11%
  33%
  20%
  4%
  22%
  10%

8. How long after your appointment time do you normally wait to be seen by the GP or Nurse?

  5%
  39%
  45%
  6%
  5%

9. How do you feel about how long you have to wait?

  57%
  31%
  8%
  0%
  4%

10. How satisfied are you with the opening times of the surgery? (the current opening hours are from 8.00am-6.30pm)

  38%
  41%
  9%
  5%
  2%
  5%

11. How satisfied are you with GP and Nurse availability?

  25%
  47%
  8%
  15%
  0%
  5%

12. If the surgery was able to afford to offer extended hours, which of the following would you prefer

  21%
  19%
  50%
  10%

13. Are you aware that there is a formal complaints procedure?

  56%
  40%
  4%

14. If you have made a complaint, were you satisfied with the process?

  14%
  5%
  81%

15. When you last saw the GP or Nurse, did you feel you were given enough time to explain your problems?

  82%
  10%
  8%

16. If you have a long-standing health problem, do you think your condition is managed well?

  62%
  8%
  30%

17. Overall, how do you rate the service and care you receive at Capelfield Surgery?

  45%
  46%
  6%
  0%
  0%
  3%

18. How important is it to talk to a clinician from your local area when calling the GP Out of Hours Services?

  46%
  36%
  8%
  10%

19. How important is it to speak to someone who can see your medical history when calling the GP Out of Hours Services?

  62%
  27%
  3%
  8%

20. How important is it to receive telephone advice or a call back at an agreed time when calling the GP Out of Hours Service?

  70%
  17%
  13%

21. How important is it to get access to treatment quickly when contacting the GP Out of Hours Services?

  76%
  16%
  0%
  8%

22. How important is it to talk to a clinician who can speak clear English when calling the GP Out of Hours Services?

  88%
  5%
  0%
  7%

23. What is the longest journey time you would be willing to travel to access treatment Out of Hours?

  35%
  55%
  4%
  0%
  6%

24. Would you be happy to receive treatment from a practitioner other than a doctor (e.g. a senior nurse or paramedic) if it was appropriate to your condition and you could be seen faster?

  75%
  18%
  7%

25. Do you think the Out Of Hours service should prioritise more vulnerable patient groups e.g. very young children or elderly people living alone?

  75%
  18%
  7%

26. When you dial 111, are you happy to spend time explaining your condition to a lay person before being handed over to a health professional?

  29%
  51%
  20%

27. How long are you prepared to talk to a 111 Agent before being put through to a health professional?

  68%
  9%
  3%
  20%

28. Are You

  43%
  53%
  4%

29. Are you

  2%
  0%
  7%
  21%
  60%
  7%
  3%

30. What is your ethnic group?

  87%
  2%
  1%
  0%
  0%
  0%
  0%
  5%
  5%