123
Questionnaire
1. How do you rate the helpfulness of receptionists?
2. How do you rate the overall cleanliness of the surgery building?
3. How useful do you find the surgery website (www.capelfieldsurgery.co.uk)?
4. Do you agree with the Practice policy of Patients having to contact the surgery for their blood and xray test results?
5. If you need to see a GP urgently, can you normally get an appointment on the same day?
6. Do you usually get to see the GP of your choice?
7. How easy is it for you to get an appointment to see a Practice Nurse?
8. How long after your appointment time do you normally wait to be seen by the GP or Nurse?
9. How do you feel about how long you have to wait?
10. How satisfied are you with the opening times of the surgery? (the current opening hours are from 8.00am-6.30pm)
11. How satisfied are you with GP and Nurse availability?
12. If the surgery was able to afford to offer extended hours, which of the following would you prefer
13. Are you aware that there is a formal complaints procedure?
14. If you have made a complaint, were you satisfied with the process?
15. When you last saw the GP or Nurse, did you feel you were given enough time to explain your problems?
16. If you have a long-standing health problem, do you think your condition is managed well?
17. Overall, how do you rate the service and care you receive at Capelfield Surgery?
18. How important is it to talk to a clinician from your local area when calling the GP Out of Hours Services?
19. How important is it to speak to someone who can see your medical history when calling the GP Out of Hours Services?
20. How important is it to receive telephone advice or a call back at an agreed time when calling the GP Out of Hours Service?
21. How important is it to get access to treatment quickly when contacting the GP Out of Hours Services?
22. How important is it to talk to a clinician who can speak clear English when calling the GP Out of Hours Services?
23. What is the longest journey time you would be willing to travel to access treatment Out of Hours?
24. Would you be happy to receive treatment from a practitioner other than a doctor (e.g. a senior nurse or paramedic) if it was appropriate to your condition and you could be seen faster?
25. Do you think the Out Of Hours service should prioritise more vulnerable patient groups e.g. very young children or elderly people living alone?
26. When you dial 111, are you happy to spend time explaining your condition to a lay person before being handed over to a health professional?
27. How long are you prepared to talk to a 111 Agent before being put through to a health professional?
28. Are You
29. Are you
30. What is your ethnic group?