89

Patient Satisfaction Questionnaire

How do you normally book your appointments at the practice?

  11%
  87%
  2%

Which of the following methods would you prefer to use to book appointments at the practice?

  10%
  58%
  67%
  5%

Do you find it easy to book your appointments in advance?

  86%
  13%

If you need to see a GP urgently, can you normally be seen on the same day?

  74%
  7%
  17%

Is the practice currently open at times that are convenient to you?

  92%
  7%

Which of the following additional opening hours would you like to be offered?

  16%
  46%
  48%

Usually how easy is it to get through to the practice on the telephone?

  13%
  68%
  16%
  0%
  3%

Usually how easy is it to speak to a doctor or nurse on the telephone at the practice?

  16%
  40%
  10%
  31%
  3%

Would you like to be able to contact a doctor by email for non-urgent advice?

  84%
  15%

When arriving for an appointment, would you be willing to use an electronic check-in to let us know that you have arrived?

  78%
  6%
  11%
  5%

If you order repeat prescriptions, are you aware that these can be ordered on-line?

  89%
  0%
  8%
  3%

Overall, how satisfied are you with the service you receive from the dispensary?

  70%
  24%
  4%

Do you feel that the surgery buildings are suitable for purpose?

  98%
  0%
  2%

If you have mobility problems, do you find the building easily accessible?

  14%
  1%
  83%
  2%

Would you like to be able to use telephone automated booking service that lets you book/change/cancel appointments 24 hours a day, 7 days per week?

  51%
  48%

Overall, how satisfied are you with the service you receive from the practice?

  76%
  19%
  4%

Would you recommend the practice to your friends/family?

  92%
  7%

Are you:

  35%
  62%
  3%

Your age:

  0%
  15%
  39%
  42%
  4%

Do you use social networking sites eg. Facebook/Twitter?

  47%
  52%