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Dear Patient,


Many thanks for agreeing to take this short survey to help improve patient care and

obtain valuable feedback about our service.


Q1: How would you rate your overall experience of services you have received from

the practice?


  53%
  35%
  7%
  1%
  0%
  4%


Q2: How did you book your last appointment?


  26%
  60%
  8%
  2%
  4%


Q3: When you book a routine appointment, how soon is an appointment generally

available?


  40%
  39%
  9%
  5%
  3%
  4%


Q4: Thinking about your answer to the previous question; how do you feel about the

time from booking it takes to see a doctor or nurse for a routine matter?


  37%
  33%
  19%
  6%
  5%


Q5: How important is it for you to see the doctor of your choice for a routine matter?


  51%
  36%
  9%
  4%


Q6: Did you know that we offer appointments as early as 7.30am and as late as

7.30pm?


  24%
  12%
  50%
  11%
  3%


Q7: What is your age?



Q8: Are you:


  46%
  51%
  3%


WAITING TIME


Q9: Did you arrive on time for your last appointment?


  97%
  0%
  3%


Q10: How long were you kept waiting at your previous appointment?


  7%
  22%
  35%
  30%
  6%


Q11: Did you feel the waiting time was reasonable at your previous appointment?


  58%
  36%
  6%


SERVICES


Q12: Have you used our doctor of the day/on-call doctor service for urgent

problems?


  19%
  70%
  11%

Yes but I did not think it was a good service because… (please complete below)



Q13: Did you know that the practice provides 24 hour care for you when we are

closed and if you telephone the surgery, you are automatically connected to the out

of hours service?


  12%
  45%
  40%
  3%


ALEXANDRA AVENUE BRANCH SURGERY


Q14: Did you know our branch surgery at Alexandra Avenue is open 8am-3.30pm on

Saturdays and Sundays for medical matters that cannot wait until the following week?


  47%
  31%
  18%
  4%


Q15: If you use our Alexandra Avenue branch surgery/walk-in centre, what form of

transport do you primarily use to get there?


  18%
  0%
  1%
  0%
  62%
  5%
  1%
  13%

Other (please state)



Q16: If you were unwell with a non-accident and emergency condition and the

surgery was closed would you:


  25%
  9%
  9%
  41%
  12%
  4%


Q17: If you could change one thing about your GP surgery to improve the care you or

your family receive, what would it be?