183

Helios Patient Survey 2013/14

1) In order to maximize our available appointments, we have introduced the following appointments with a specially trained practitioner, please tick if you have used this type of appointment or do not know of the service ---- Phlebotomist appointment for Blood Test

  41%
  41%
  14%
  4%

1b) In order to maximize our available appointments, we have introduced the following appointments with a specially trained clinician, please tick if you have used this type of appointment or do not know of the service ---- Asthma review with Prescribing Pharmacist

  12%
  49%
  32%
  7%

1c) In order to maximize our available appointments, we have introduced the following appointments with a specially trained clinician, please tick if you have used this type of appointment or do not know of the service ---- Medication review with Prescribing Pharmacist

  14%
  57%
  22%
  7%

1d) In order to maximize our available appointments, we have introduced the following appointments with a specially trained clinician, please tick if you have used this type of appointment or do not know of the service ---- Diabetic review with Practice Nurse

  14%
  42%
  35%
  9%

2a) Did you know we offer these services ?---- Carers Support Group

  24%
  69%
  7%

2b) Did you know we offer these services ? ---- Dementia Support

  20%
  72%
  8%

2c) Did you know we offer these services ? ---- Free NHS Health Check

  48%
  45%
  7%

2d) Did you know we offer these services ? ---- Contraceptive Coil and Implants

  29%
  62%
  9%

2e) Did you know we offer these services ? ---- Minor Surgery Clinic

  31%
  61%
  8%

2f) Did you know we offer these services ? ---- Travel Immunisation Clinic

  49%
  44%
  7%

2g) Did you know we offer these services ? ---- Support towards the end of life

  20%
  71%
  9%

2h) Did you know we offer these services ? ---- Art Therapy

  53%
  39%
  8%

2i) Did you know we offer these services ? ---- Movement Therapy

  56%
  37%
  7%

2j) Did you know we offer these services ? ---- Counselling (in House)

  51%
  42%
  7%

3) We would like to gauge support for the practice to open for ONE Saturday Morning a month for pre booked appointments: ---- Would you use these appointments?

  69%
  21%
  10%

4) Have you had any GOOD experiences from other GP Surgeries which we could learn from?

5) What if anything is unique or important to you about the practice which would encourage you to recommend us to your family or friends?

6a) Do you use any of the following services either before seeking an appointment with the Doctor or when the Surgery is closed? ---- Helios Website

  51%
  30%
  8%
  11%

6b) Do you use any of the following services either before seeking an appointment with the Doctor or when the Surgery is closed? ---- Patient.co.uk

  69%
  13%
  3%
  15%

6c) Do you use any of the following services either before seeking an appointment with the Doctor or when the Surgery is closed? ---- NHS 111 (or formely Nhs direct)

  37%
  44%
  6%
  13%

6d) Do you use any of the following services either before seeking an appointment with the Doctor or when the Surgery is closed? ---- Speak to Pharmacist at a local Pharmacy

  14%
  60%
  13%
  13%

If you answered Never to any of the previous questions, what are your reasons?

7a) On average the surgery receives SEVENTY blood/ultrasound/x-ray tests per day the vast majority of which are normal; it is policy that if a result arrives which is NOT NORMAL then the patient will be contacted. Normal results are marked as such and are filed in the patient notes. Please select agree or disagree from these statements. ---- I understand the procedure and I am happy to call the surgeryif I want to know a result

  85%
  1%
  14%

7b) On average the surgery receives SEVENTY blood/ultrasound/x-ray tests per day the vast majority of which are normal; it is policy that if a result arrives which is NOT NORMAL then the patient will be contacted. Normal results are marked as such and are filed in the patient notes. Please select agree or disagree from these statements.

  30%
  44%
  26%

This survey was compiled with the help of Helios Patient Participation Group (PPG). If you are interested in finding out more about this Group or you wish to become a member please speak to a member of staff or email katie.mcneill@GP-L81622.nhs.uk or enter your contact details below