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Patient Survey 2014

Can you get through on the telephone?

  68%
  22%
  4%
  6%

Have you been able to get test results over the telephone?

  45%
  21%
  5%
  24%
  5%

How long did you have to wait for your most recent routine appointment?

  8%
  51%
  28%
  6%
  7%

Can you get a same-day emergency appointment when you need one?

  55%
  12%
  28%
  5%

Did you see the doctor or nurse of your choice at your most recent routine visit? (Emergency appointments are seen by duty doctor, not a named doctor.)

  59%
  20%
  16%
  5%

Would you be happy to see a practice nurse instead of a doctor for a minor problem?

  70%
  17%
  8%
  5%

Did you feel your wait in the waiting room before being seen by the doctor or nurse was too long?

  14%
  51%
  29%
  6%

Did you feel that you had enough time with the doctor or nurse at your most recent appointment?

  70%
  21%
  9%

Do you feel staff members are helpful, considerate and polite?

  74%
  16%
  5%
  5%

At your most recent consultation, did the doctor or nurse explain your condition/treatment clearly?

  63%
  25%
  5%
  7%

Did you leave the surgery with a clear understanding and timescale for 'next steps' if continued treatment, referrals etc were needed?

  60%
  18%
  12%
  10%

Do you find the Surgery Reception accessible inside, eg reception desk, check-in screen, lift?

  70%
  20%
  5%
  5%

Are you concerned that others can overhear you when you speak to the receptionist at the desk about confidential matters?

  28%
  33%
  33%
  6%

Are your comments and complaints listened to?

  56%
  24%
  9%
  11%

Would you recommend the Surgery to friends or family?

  58%
  20%
  16%
  6%

Any other comments: