74
Patient Survey 2014
Can you get through on the telephone?
Have you been able to get test results over the telephone?
How long did you have to wait for your most recent routine appointment?
Can you get a same-day emergency appointment when you need one?
Did you see the doctor or nurse of your choice at your most recent routine visit? (Emergency appointments are seen by duty doctor, not a named doctor.)
Would you be happy to see a practice nurse instead of a doctor for a minor problem?
Did you feel your wait in the waiting room before being seen by the doctor or nurse was too long?
Did you feel that you had enough time with the doctor or nurse at your most recent appointment?
Do you feel staff members are helpful, considerate and polite?
At your most recent consultation, did the doctor or nurse explain your condition/treatment clearly?
Did you leave the surgery with a clear understanding and timescale for 'next steps' if continued treatment, referrals etc were needed?
Do you find the Surgery Reception accessible inside, eg reception desk, check-in screen, lift?
Are you concerned that others can overhear you when you speak to the receptionist at the desk about confidential matters?
Are your comments and complaints listened to?
Would you recommend the Surgery to friends or family?
Any other comments: