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Patient Survey 2013
1. Who did you see on your most recent visit?
2. How often do you come to the surgery?
3. How helpful do you find the receptionists at the surgery?
4. How easy is it to get through to the practice by phone?
5. How easy is it to speak to a doctor or nurse on the phone if you have a question or need medical advice?
6. How do you normally book your appointments?
7. How do you normally order your repeat prescriptions?
8. Are you aware that you can register for our online services to book appointments and order prescriptions?
9. How easy is it to book in advance if you want to see a particular doctor?
10. How easy is it to book in advance if you are willing to see any doctor?
11. If you need to see a doctor urgently, are you normally seen on the same day?
12. At your last appointment, how long did you have to wait after your appointment time to be seen?
13. How satisfied are you with the opening hours at the surgery?
14. What additional hours would you like the surgery to be open? (tick all that apply)
15. Overall, how satisfied are you with the treatment and care you get at the surgery?
Finally, it will help us to understand our practice population a little more if you could tell us a little about youself.
Are you:
15. How old are you?
16. Do you have a long standing illness or disability? By long standing we mean anything that has troubled you over a period of time, or is likely to affect you over a period of time.
17. Which ethnic group do you belong to?
18. Which of the following best describes you?
19. Comments (what can we do better, what do we do well, anything else?)