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Patient Survey 2013

1. Who did you see on your most recent visit?

  63%
  4%
  11%
  14%
  1%
  4%
  3%

2. How often do you come to the surgery?

  34%
  45%
  19%
  2%

3. How helpful do you find the receptionists at the surgery?

  60%
  34%
  3%
  3%

4. How easy is it to get through to the practice by phone?

  32%
  47%
  19%
  2%

5. How easy is it to speak to a doctor or nurse on the phone if you have a question or need medical advice?

  13%
  36%
  9%
  40%
  2%

6. How do you normally book your appointments?

  25%
  64%
  9%
  2%

7. How do you normally order your repeat prescriptions?

  40%
  15%
  19%
  1%
  0%
  19%
  6%

8. Are you aware that you can register for our online services to book appointments and order prescriptions?

  54%
  44%
  2%

9. How easy is it to book in advance if you want to see a particular doctor?

  8%
  23%
  46%
  20%
  3%

10. How easy is it to book in advance if you are willing to see any doctor?

  20%
  41%
  27%
  9%
  3%

11. If you need to see a doctor urgently, are you normally seen on the same day?

  68%
  11%
  18%
  3%

12. At your last appointment, how long did you have to wait after your appointment time to be seen?

  18%
  37%
  28%
  8%
  6%
  3%

13. How satisfied are you with the opening hours at the surgery?

  57%
  36%
  4%
  3%

14. What additional hours would you like the surgery to be open? (tick all that apply)

  5%
  15%
  29%
  25%
  48%

15. Overall, how satisfied are you with the treatment and care you get at the surgery?

  73%
  24%
  0%
  3%

Finally, it will help us to understand our practice population a little more if you could tell us a little about youself.

Are you:

  44%
  55%
  1%

15. How old are you?

  0%
  8%
  22%
  23%
  24%
  20%
  3%

16. Do you have a long standing illness or disability? By long standing we mean anything that has troubled you over a period of time, or is likely to affect you over a period of time.

  47%
  50%
  3%

17. Which ethnic group do you belong to?

  57%
  14%
  13%
  7%
  1%
  5%
  3%

18. Which of the following best describes you?

  43%
  8%
  9%
  1%
  8%
  26%
  5%

19. Comments (what can we do better, what do we do well, anything else?)