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Appointments
1. How do you normally book your appointments to see a GP or Nurse?
2. If it was available, would you use an ‘on-line’ service to book an appointment?
Acle Medical Partnership Website
3. Do you know that Acle Medical Partnership has a website?
Opening Hours
4. How satisfied are you with the hours that the Surgery is open?
5. At present, is the GP surgery open at times that are convenient for you?
6. Which of the following additional times would make it easier for you to see or speak to someone? (Please tick all that apply)
7. Last time you saw or spoke to a GP from the surgery, how good were they at giving you enough time?
Your Last GP Appointment
8. Last time you saw or spoke to a GP from the surgery, how good were they at listening to you?
9. Last time you saw or spoke to a GP from the surgery, how good were they at explaining tests and treatments?
10. Last time you saw or spoke to a GP from the surgery, how good were they at involving you in decisions about your care?
11. Last time you saw or spoke to a GP from the surgery, how good were they at treating you with care and concern?
When The Surgery Is Closed
12. Have you heard of the NHS 111 Service?
13. If you have had to contact the 111 service by telephone how easy did you find it?
14. Overall, how would you describe your experience of the 111 service?
Acle Patient Participation Group
15. Do you know about the Acle Patient Participation Group (PPG)?
17. Do you know how to leave feedback regarding the surgery?
About You
18. Are you?
19. How old are you?
20. In your opinion, what is the ONE thing that would improve the services provided at Acle Medical Practice?
Thank you for your time