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Appointments

1. How do you normally book your appointments to see a GP or Nurse?

  22%
  76%
  0%

2. If it was available, would you use an ‘on-line’ service to book an appointment?

  60%
  37%
  3%

Acle Medical Partnership Website

3. Do you know that Acle Medical Partnership has a website?

  62%
  36%
  2%

Opening Hours

4. How satisfied are you with the hours that the Surgery is open?

  26%
  46%
  14%
  8%
  2%
  2%

5. At present, is the GP surgery open at times that are convenient for you?

  84%
  13%
  3%

6. Which of the following additional times would make it easier for you to see or speak to someone? (Please tick all that apply)

  24%
  21%
  36%
  57%
  17%
  4%

7. Last time you saw or spoke to a GP from the surgery, how good were they at giving you enough time?

  65%
  23%
  6%
  1%
  0%
  5%

Your Last GP Appointment

8. Last time you saw or spoke to a GP from the surgery, how good were they at listening to you?

  64%
  20%
  5%
  0%
  0%
  11%

9. Last time you saw or spoke to a GP from the surgery, how good were they at explaining tests and treatments?

  56%
  24%
  8%
  0%
  0%
  12%

10. Last time you saw or spoke to a GP from the surgery, how good were they at involving you in decisions about your care?

  54%
  24%
  8%
  1%
  0%
  13%

11. Last time you saw or spoke to a GP from the surgery, how good were they at treating you with care and concern?

  63%
  19%
  7%
  1%
  0%
  10%

When The Surgery Is Closed

12. Have you heard of the NHS 111 Service?

  80%
  11%
  9%

13. If you have had to contact the 111 service by telephone how easy did you find it?

  10%
  11%
  2%
  4%
  0%
  55%
  18%

14. Overall, how would you describe your experience of the 111 service?

  8%
  7%
  3%
  2%
  5%
  49%
  26%

Acle Patient Participation Group

15. Do you know about the Acle Patient Participation Group (PPG)?

  33%
  60%
  7%

17. Do you know how to leave feedback regarding the surgery?

  23%
  68%
  9%

About You

18. Are you?

  30%
  63%
  7%

19. How old are you?

  1%
  14%
  33%
  34%
  10%
  8%

20. In your opinion, what is the ONE thing that would improve the services provided at Acle Medical Practice?

Thank you for your time