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FOR COMPLETION ON PAPER PLEASE HAND INTO RECEPTION WHEN FINISHED

SURVEY CLOSES - 24th January 2014

Dear Patient,

Many thanks for agreeing to take this short survey. This will help our Practice to understand how our service can be improved and, in association with our Patient Participation Group, prioritise changes to our surgery.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. Appointments

(a) How easy do you find making an appointment by telephone? (select one)

  48%
  25%
  12%
  12%
  0%

Results chart

(b) Please comment on any problems that you have encountered when trying to make an appointment by telephone. Specific detail will help our telephone engineer to resolve issues.

(c) Do you find the automated telephone appointment booking system easy? (select one)

  35%
  22%
  9%
  12%
  19%

Results chart

(c) We have recently launched an online system for booking or cancelling appointments (See www.ashvillesurgery.co.uk ). Are you likely to use this system? (select one)

  45%
  19%
  9%
  12%
  12%

Results chart

(d) Can you suggest any other functions that would be improved by online availability e.g. ordering a repeat prescription

(e) Are you aware of our website www.ashvillesurgery.co.uk ?

(f) Can you suggest any other changes to our appointments system? Do you have any suggestions about making urgent appointments?

Q2. Opening Times - would the following additional opening hours be welcomed? (select one or more)

  12%
  6%
  9%
  48%
  16%
  9%

Results chart

Q3. Reception

(a) How could the service provided by our receptionists be improved?

(b) Are there any issues with our reception area that you would like to raise?

(c) Are there any other ways in which reception could be improved?

Q4. Clinical Care

(a) Are you happy with the ease of communication with GPs, Nurses and our Health Care Assistant? (select one)

  61%
  35%
  3%
  0%

Results chart

(b) Have you any suggestions for contact with clinicians not currently provided?

(c) Some medical advice is available on the surgery website. Do you have suggestions on ways to provide medical advice to patients?

(d) Can you suggest any other additional NHS services that would be helpful

Q5. Ease of Access - could anything be done to improve access to the surgery or treatment rooms?

Q6. Are there any other comments that you would like to make?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  6%
  90%
  4%

Results chart

What age are you?

  0%
  6%
  9%
  16%
  29%
  6%
  12%
  9%
  3%
  10%

Results chart

What is the ethnic background with which you most identify?

  80%
  0%
  6%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  3%
  11%

Results chart

How would you describe how often you come to the practice?

  6%
  35%
  45%
  6%
  8%

Results chart

Many thanks for your time in answering the questions on this survey.