86

Improving the Practice Questionnaire 2013/14

Please put a tick against the type of clinician you are seeing

  54%
  1%
  30%
  5%
  11%

Name of clinician you are seeing

Have you asked to specifically see this clinician

If so why?

Would you be happy to see an alternative clinician?

If not, why?

Speed at which the telephone was answered initially

  9%
  0%
  3%
  26%
  31%
  25%
  6%

Length of time you had to wait for an appointment

  3%
  6%
  13%
  23%
  22%
  24%
  9%

Convenience of day and time of your appointment

  0%
  1%
  10%
  23%
  25%
  37%
  4%

Seeing the doctor of your choice

  20%
  2%
  6%
  16%
  18%
  30%
  8%

Length of time waiting to check in with reception

  1%
  0%
  2%
  11%
  26%
  56%
  4%

Length of time waiting to see the doctor

  12%
  4%
  13%
  22%
  20%
  9%
  20%

Length of time waiting to see the nurse

  20%
  1%
  2%
  18%
  18%
  29%
  12%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

  41%
  0%
  4%
  17%
  10%
  19%
  9%

Opportunity of obtaining a home visit when necessary

  63%
  0%
  2%
  8%
  2%
  8%
  17%

Prescription ready on time

  22%
  0%
  3%
  10%
  16%
  40%
  9%

Prescription correctly issued

  26%
  0%
  0%
  9%
  15%
  44%
  6%

handling of any prescription queries

  26%
  0%
  1%
  12%
  16%
  36%
  9%

Were you told when to contact us for your results

  24%
  2%
  4%
  10%
  19%
  30%
  11%

Were the results available when you contacted us

  30%
  0%
  1%
  13%
  12%
  25%
  19%

Level of satisfaction with the amount of information provided

  20%
  1%
  3%
  11%
  20%
  38%
  7%

Level of satisfaction with the manner in which the result was given

  26%
  1%
  2%
  8%
  20%
  36%
  7%

The information provided by the reception staff

  2%
  0%
  1%
  12%
  33%
  47%
  5%

The helpfulness of the reception staff

  0%
  0%
  0%
  11%
  31%
  56%

The infomation provided by clinical staff ie doctors, nurses and HCAs

  1%
  0%
  0%
  9%
  30%
  59%

The helpfulness of the clinical staff

  0%
  0%
  0%
  9%
  29%
  60%
  2%

My overall satisfaction with this practice

  0%
  0%
  0%
  6%
  36%
  55%
  3%

Any further comments

How old are you

Are you male or female