Newmarket Road Surgery

Number of Responses: 86

Improving the Practice Questionnaire 2013/14

Please put a tick against the type of clinician you are seeing

Name of clinician you are seeing

Have you asked to specifically see this clinician

If so why?

Would you be happy to see an alternative clinician?

If not, why?

Speed at which the telephone was answered initially

not applicable  9%

poor  0%

fair  3%

good  26%

very good  31%

excellent  25%

No response  6%

Length of time you had to wait for an appointment

not applicable  3%

poor  6%

fair  13%

good  23%

very good  22%

excellent  24%

No response  9%

Convenience of day and time of your appointment

not applicable  0%

poor  1%

fair  10%

good  23%

very good  25%

excellent  37%

No response  4%

Seeing the doctor of your choice

not applicable  20%

poor  2%

fair  6%

good  16%

very good  18%

excellent  30%

No response  8%

Length of time waiting to check in with reception

not applicable  1%

poor  0%

fair  2%

good  11%

very good  26%

excellent  56%

No response  4%

Length of time waiting to see the doctor

not applicable  12%

poor  4%

fair  13%

good  22%

very good  20%

excellent  9%

No response  20%

Length of time waiting to see the nurse

not applicable  20%

poor  1%

fair  2%

good  18%

very good  18%

excellent  29%

No response  12%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

not applicable  41%

poor  0%

fair  4%

good  17%

very good  10%

excellent  19%

No response  9%

Opportunity of obtaining a home visit when necessary

not applicable  63%

poor  0%

fair  2%

good  8%

very good  2%

excellent  8%

No response  17%

Prescription ready on time

not applicable  22%

poor  0%

fair  3%

good  10%

very good  16%

excellent  40%

No response  9%

Prescription correctly issued

not applicable  26%

poor  0%

fair  0%

good  9%

very good  15%

excellent  44%

No response  6%

handling of any prescription queries

not applicable  26%

poor  0%

fair  1%

good  12%

very good  16%

excellent  36%

No response  9%

Were you told when to contact us for your results

not applicable  24%

poor  2%

fair  4%

good  10%

very good  19%

excellent  30%

No response  11%

Were the results available when you contacted us

not applicable  30%

poor  0%

fair  1%

good  13%

very good  12%

excellent  25%

No response  19%

Level of satisfaction with the amount of information provided

not applicable  20%

poor  1%

fair  3%

good  11%

very good  20%

excellent  38%

No response  7%

Level of satisfaction with the manner in which the result was given

not applicable  26%

poor  1%

fair  2%

good  8%

very good  20%

excellent  36%

No response  7%

The information provided by the reception staff

not applicable  2%

poor  0%

fair  1%

good  12%

very good  33%

excellent  47%

No response  5%

The helpfulness of the reception staff

not applicable  0%

poor  0%

fair  0%

good  11%

very good  31%

excellent  56%

The infomation provided by clinical staff ie doctors, nurses and HCAs

not applicable  1%

poor  0%

fair  0%

good  9%

very good  30%

excellent  59%

The helpfulness of the clinical staff

not applicable  0%

poor  0%

fair  0%

good  9%

very good  29%

excellent  60%

No response  2%

My overall satisfaction with this practice

not applicable  0%

poor  0%

fair  0%

good  6%

very good  36%

excellent  55%

No response  3%

Any further comments

How old are you

Are you male or female