168

A. Opening Hours

Q1. How satisfied are you with the opening hours at the surgery

  35%
  41%
  10%
  4%
  2%
  4%
  4%

Q2. As far as you know is the surgery open

Before 8am

  7%
  59%
  2%
  24%
  8%

At lunchtime

  14%
  42%
  6%
  24%
  14%

After 6.30pm

  14%
  23%
  35%
  19%
  9%

On Saturdays

  26%
  21%
  30%
  16%
  7%

On Sundays

  2%
  65%
  1%
  16%
  16%

Q3. Would you like the surgery open at additional times

  57%
  35%
  8%

Q4. When would you like the surgery open

  23%
  20%
  35%
  36%
  12%

B. Appointments at your GP Surgery

Q5. When did you last see a doctor at the GP Surgery

  60%
  19%
  17%
  0%
  4%

Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply

  33%
  80%
  0%

Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply

  30%
  60%
  30%
  2%
  1%
  13%

Q8. If we offered an Online booking facility, would you use it to book appointments?

  73%
  22%
  5%

Q9. Please give a reason for not using an Online booking facility Please tick all that apply

  10%
  8%
  4%
  10%
  7%

C. Getting through on the phone

Q10. In the past 6 months how easy have you found the following

Getting through on the phone

  10%
  17%
  39%
  19%
  9%
  1%
  5%

Speaking to a doctor on the phone

  50%
  8%
  13%
  4%
  4%
  10%
  11%

Speaking to a nurse on the phone

  48%
  8%
  15%
  1%
  3%
  10%
  15%

Obtaining test results by phone

  43%
  14%
  16%
  3%
  3%
  8%
  13%

D. Availability of appointments/Seeing a doctor

Q11. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.

  57%
  32%
  7%
  4%

Q12. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .

  62%
  20%
  11%
  7%

Q13. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply

  22%
  10%
  7%
  1%
  2%
  4%

Q14. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.

  59%
  33%
  4%
  4%

Q15. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance

  60%
  18%
  14%
  8%

E. Seeing a clinician in an Emergency

Q16. Are you aware that we have a Nurse Practitioner who is able to see/triage patients who have immediate needs and is able to issue prescriptions?

  49%
  46%
  5%

Q17. Are you aware that the Nurse Practitioner has direct access to the doctors for Urgent conditions?

  49%
  47%
  4%

Q18. Are you happy to see a Nurse Practitioner (Helen Wylie) rather than a doctor, if it means you will get treated quicker?

  86%
  9%
  5%

F. Arriving for your appointment

Q19. How easy do you find getting into the building at the surgery

  71%
  22%
  4%
  0%
  3%

Q20. How clean is the GP surgery

  57%
  39%
  1%
  0%
  0%
  3%

Q21. In the Reception Area, can other patients overhear what you say to the receptionist

  56%
  35%
  0%
  5%
  4%

Q22. How helpful do you find the receptionists at the Surgery?

  51%
  38%
  3%
  4%
  4%

Q23. How friendly do you find the receptionists at the Surgery?

  52%
  36%
  4%
  4%
  4%

G. Waiting Time - doctor

Q24. When seeing a doctor, how long after your appointment time do you normally wait to be seen

  4%
  4%
  43%
  32%
  11%
  1%
  5%

Q25. How do you feel about how long you normally have to wait to see the doctor

  36%
  40%
  14%
  5%
  5%

H. Text Messages

Q26. Are you aware that the surgery send text reminders to patients who have provided the surgery with their mobile phone number?

  83%
  12%
  5%

Q27. I do not receive text message because? Please tick all that apply

  10%
  10%
  1%

Q28. If the surgery holds your mobile phone number, would you be happy for the first reminder for flu jabs and annual checks to be sent by text rather than by letter? Subsequent reminders would be sent by letter

  76%
  16%
  8%

I. Patients who miss appointmnets

Q29. Doctors and Nurses time is lost when patients do not attend appointments. Should the surgery ask patients to regsiter at another surgery if 3 appointments are not kept in a 12 months period. (appointments cancelled by Patients at least 1 hour before their appointment time will not be counted)?

  62%
  31%
  7%

J. Website

Q30. Are you aware that we have a website www.lislecourt.nhs.uk which enables you to access helpful information?

  74%
  20%
  6%

K. Your Overall Satisfaction

Q36. In general, how satisfied are you with the care you get at the Surgery

  47%
  32%
  10%
  4%
  2%
  5%

Q37. Would you recommend the Surgery to someone who has just moved to your local area

  52%
  21%
  7%
  7%
  5%
  1%
  7%

Q38. We would like to know why you responded to Q32 as above, so please add your comments below and ANY FURTHER COMMENTS you would like to add. Remember that responses are completely anonymous unless you choose to add your name

M. Some questions about you

The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.

Your Gender:

  40%
  54%
  6%

Your Age:

  0%
  4%
  22%
  23%
  23%
  9%
  7%
  2%
  1%
  9%

The ethnic background with which you most closely identify is:

White

  50%
  4%
  46%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  30%
  2%
  0%
  68%

Black or Black British

  2%
  1%
  97%

Chinese or Other

  0%
  3%
  97%

How would you describe how often you come to the practice

  19%
  23%
  33%
  15%
  10%