168
A. Opening Hours
Q1. How satisfied are you with the opening hours at the surgery
Q2. As far as you know is the surgery open
Before 8am
At lunchtime
After 6.30pm
On Saturdays
On Sundays
Q3. Would you like the surgery open at additional times
Q4. When would you like the surgery open
B. Appointments at your GP Surgery
Q5. When did you last see a doctor at the GP Surgery
Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply
Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply
Q8. If we offered an Online booking facility, would you use it to book appointments?
Q9. Please give a reason for not using an Online booking facility Please tick all that apply
C. Getting through on the phone
Q10. In the past 6 months how easy have you found the following
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
D. Availability of appointments/Seeing a doctor
Q11. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.
Q12. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .
Q13. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply
Q14. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.
Q15. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance
E. Seeing a clinician in an Emergency
Q16. Are you aware that we have a Nurse Practitioner who is able to see/triage patients who have immediate needs and is able to issue prescriptions?
Q17. Are you aware that the Nurse Practitioner has direct access to the doctors for Urgent conditions?
Q18. Are you happy to see a Nurse Practitioner (Helen Wylie) rather than a doctor, if it means you will get treated quicker?
F. Arriving for your appointment
Q19. How easy do you find getting into the building at the surgery
Q20. How clean is the GP surgery
Q21. In the Reception Area, can other patients overhear what you say to the receptionist
Q22. How helpful do you find the receptionists at the Surgery?
Q23. How friendly do you find the receptionists at the Surgery?
G. Waiting Time - doctor
Q24. When seeing a doctor, how long after your appointment time do you normally wait to be seen
Q25. How do you feel about how long you normally have to wait to see the doctor
H. Text Messages
Q26. Are you aware that the surgery send text reminders to patients who have provided the surgery with their mobile phone number?
Q27. I do not receive text message because? Please tick all that apply
Q28. If the surgery holds your mobile phone number, would you be happy for the first reminder for flu jabs and annual checks to be sent by text rather than by letter? Subsequent reminders would be sent by letter
I. Patients who miss appointmnets
Q29. Doctors and Nurses time is lost when patients do not attend appointments. Should the surgery ask patients to regsiter at another surgery if 3 appointments are not kept in a 12 months period. (appointments cancelled by Patients at least 1 hour before their appointment time will not be counted)?
J. Website
Q30. Are you aware that we have a website www.lislecourt.nhs.uk which enables you to access helpful information?
K. Your Overall Satisfaction
Q36. In general, how satisfied are you with the care you get at the Surgery
Q37. Would you recommend the Surgery to someone who has just moved to your local area
Q38. We would like to know why you responded to Q32 as above, so please add your comments below and ANY FURTHER COMMENTS you would like to add. Remember that responses are completely anonymous unless you choose to add your name
M. Some questions about you
The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.
Your Gender:
Your Age:
The ethnic background with which you most closely identify is:
White
Mixed
Asian or Asian British
Black or Black British
Chinese or Other
How would you describe how often you come to the practice