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Barnby Gate Surgery & The Friends of Barnby Gate Surgery

Patient Survey 2013/14

Questions about you:

Are you male or female?

  29%
  62%
  9%

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Are you:

  10%
  20%
  21%
  31%
  15%
  3%

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Access to surgery:

Are you aware that you can order repeat prescriptions and book GP appointments online?

  87%
  11%
  2%

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If you’d like to register please ask at reception.

Are you registered to use the TEXT appointment reminder service?

  53%
  45%
  2%

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If you’d like to register please ask at reception.

Please give any comments about why you prefer not to use the online systems/what you like or dislike about online access.

Did you know that all chemists offer a free prescription collection service?

  83%
  15%
  2%

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This will save you a trip to the surgery every time you need to collect your prescription.

Please speak to your chemist to register for this service.

Would you recommend the surgery to family or friends?

  82%
  9%
  7%
  2%

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Please comment on why you would or would not recommend the surgery to family and friends:

Are you aware that you are entitled to a FREE flu vaccination if you have certain long term conditions?

e.g. Diabetes, COPD

  86%
  7%
  4%
  3%

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Please ask at reception if you qualify or to book an appointment.

Do you know about the Pharmacy First Scheme?

This scheme can help provide treatment for certain illnesses without the need to see the doctor.

  42%
  45%
  13%

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Which is more important to you?

  31%
  42%
  27%

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Any comments/suggestions about appointments?

Taking into account we currently have 13,350 patients and the national average consultation rate is 5 times per year per person.

Donations from the bookstall:

We would like help deciding where a proportion of donations from the bookstall should go for the next year. A proportion goes to our Patient Participation Group.

Please indicate preferred charity or suggest another:

  38%
  3%
  15%

Other:

Are you aware of:

The Friends of Barnby Gate Surgery?

(The surgery Patient Participation Group)

  72%
  14%
  14%

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Friends’ allotment on Hawton Road, Newark

  51%
  31%
  18%

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Would you like someone to contact you about this?

  2%
  80%
  18%

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If you wish to register for any of the Friends’ services please add your details below (name, mobile phone number and email address).

This information will be kept separate from your survey responses.

Thank you for taking the time to complete this survey.

We will discuss responses with our patient participation group (Friends of Barnby Gate Surgery) and there will be a report available in April 2014.