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GREEN STREET CLINIC Patient Participation Group (PPG)

The Patient Participation Group (PPG) is a forum organised by the Practice to give patients a voice, provide feedback, positive suggestions, and contribute to decision-making, communication and consultation. The Group is very keen to reflect the views and concerns of the whole patient population, and so we would be grateful for your co-operation in completing a short survey. Any information you provide will be completely confidential and anonymous - Thank you.

Question 1:

How do you usually book appointments with the Practice?

  8%
  61%
  29%
  2%

Question 2:

Have you needed a same day or urgent appointment in the last 6 months? (If No please go to Question 4)

  65%
  32%
  3%

Question 3:

When you needed a same day or urgent appointment how easy did you find it to get an appointment?

  31%
  32%
  10%
  27%

Question 4:

Have you needed to book an appointment in advance in the last 6 months? i.e.more than 24 hours ahead. (If No please go to Question 6)

  53%
  44%
  3%

Question 5:

When you last booked an appointment in advance how easy was it to get an appointment for a date and time convenient for you?

  21%
  31%
  10%
  38%

Question 6:

The practice is currently reviewing Access to Primary Care and it would be helpful if you could answer the following questions:

6.a Have you attended the A & E dept in the last 6 months whilst the surgery was open? If No please go to Question 6.c

  11%
  84%
  5%

6.b If yes, did you contact the surgery for advice before going to A & E?

  5%
  12%
  83%

6.c Do you know GPs have direct access to x-rays and other diagnostic tests for patients who attend the surgery with soft tissue injuries, sprains etc?

  34%
  62%
  4%

6.d Do you know a Duty Doctor is available each afternoon for any urgent matter that cannot wait until the next day?

  40%
  56%
  4%

6.e In light of this information would you be more likely to contact the surgery before attending A & E in the future?

  85%
  8%
  7%

Please use the space below for any other comments you would like to make about the practice.

Thank you for completing this survey. If you have any further comments or suggestions, please contact our Chairman via the Clinic. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone.

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This survey will be anonymous, but we would like a minimum amount of personal information.

1. Your Gender:

  35%
  54%
  11%

2. Your Age Group:

  3%
  5%
  9%
  16%
  19%
  24%
  14%
  2%
  8%

3. What is the ethic background with which you most identify?

  91%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  8%