129

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  62%
  31%
  4%
  0%
  0%

Q2 How easy is it to speak to any doctor or nurse on the phone at your GP practice?

  15%
  44%
  21%
  4%
  0%
  13%

Q3 If you need assistance urgently, can you normally get advice and/or be seen on the same day?

  75%
  10%
  13%

Q4 How important is it to you to be able to book appointments ahead of time in your practice?

  86%
  13%

Q5 How easy is it to book ahead in your practice?

  35%
  43%
  11%
  5%
  1%
  2%

Q6 Do you have any comments about booking appointments?

Thinking of times when you want to see a particular doctor:

Q7 How quickly do you usually get seen?

  4%
  22%
  57%
  9%
  5%
  3%

Q8 How do you rate how quickly you were seen?

  6%
  20%
  16%
  29%
  16%
  3%
  5%
  5%

Thinking of times when you are willing to see any doctor:

Q9 How quickly do you usually get seen?

  43%
  36%
  10%
  4%
  3%
  4%

Q10 How do you rate how quickly you were seen?

  19%
  33%
  18%
  12%
  6%
  2%
  6%
  4%

Q11 Do you have any comments about access to the doctors?

Thinking of surgery opening times:

Q12 Are you aware of the surgery evening surgeries?

  70%
  27%
  3%

Q13 Are you aware of the surgery Saturday morning surgeries?

  79%
  17%
  4%

Q14 Do you have any comments about surgery opening times?

Thinking about how you find out about Surgery information:

Q15 Where do you look for information about the Surgery? (Please X all that apply)

  78%
  26%
  65%
  4%

Q16 Do you use social media such as Facebook or Twitter?

  35%
  58%
  7%

Q17 Would you follow the surgery on Facebook or Twitter to keep up to date with services on offer, campaigns such as the annual flu vaccination programme and general health news and information?

  24%
  73%
  3%

Q18 Do you have any comments about how we can improve communication with our patients?

It will help us to understand your answers if you could tell us a little about yourself

Q19 Are you ?

  41%
  55%
  4%

Q20 How old are you?

  0%
  10%
  32%
  35%
  18%
  5%

Q21 Do you have a long-standing health condition?

  68%
  24%
  5%
  3%

Q22 What is your ethnic group?

  95%
  0%
  0%
  0%
  0%
  0%
  5%

Q23 Which of the following best describes you?

  27%
  1%
  0%
  4%
  5%
  57%
  1%
  5%

Finally, please add any other comments you would like to make about Alresord Surgery?

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info