75

Vesper Road & Morris Lane Surgery - Patient Survey 2013

1. Information about you:

  32%
  42%
  0%
  0%
  12%
  22%
  14%
  12%
  8%
  16%
  4%
  1%
  1%

2. If you need to be seen urgently we will give you an appointment on the same day. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind please tell us how much you agree with the following statements:

If I need an urgent appointment I am usually seen on the same day or a doctor rings me

  40%
  48%
  6%
  5%
  0%
  0%

If I need a non-urgent appointment I am usually seen within one week by any doctor

  33%
  41%
  13%
  8%
  1%
  2%

I am happy with the current appointment system

  32%
  42%
  9%
  13%
  2%
  0%

3. We are currently open from Monday to Friday 8.00am to 6.00pm and in addition we offer early appointments with the nurse on a Thursday morning from 7.00am and late evening surgery to 8.30pm on Mondays. Considering our opening times please tell us how much you agree with the following statements

The practice is open at times when I can attend an appointment

  33%
  44%
  10%
  10%
  0%
  1%

I am happy with the current opening times

  24%
  34%
  13%
  6%
  0%
  10%

4. We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements

The practice is easy to get to

  46%
  46%
  5%
  0%
  0%
  1%

The staff are friendly and approachable

  46%
  41%
  8%
  2%
  0%
  1%

The practice is clean and tidy

  44%
  45%
  6%
  2%
  0%
  0%

Overall I think the practice is welcoming

  40%
  45%
  10%
  0%
  0%
  2%

5. Providing excellent clinical care is our priority. Please tell us how satisfied generally you are with the clinical staff you see at your surgery

THE PRACTICE DOCTORS

I feel listened to by my doctor

  42%
  44%
  10%
  0%
  1%
  1%

My doctor treats me with dignity and respect

  54%
  40%
  4%
  0%
  0%
  1%

I am confident in the treatment I receive

  44%
  42%
  9%
  2%
  0%
  1%

I am happy with the clinical care I receive

  42%
  46%
  6%
  1%
  0%
  1%

THE PRACTICE NURSES

I feel listened to by the practice nurse

  42%
  40%
  9%
  1%
  0%
  6%

The nurse treats me with dignity and respect

  33%
  30%
  4%
  0%
  0%
  18%

I am confident in the treatment I receive

  41%
  40%
  8%
  0%
  0%
  4%

I am happy with the clinical care I receive

  38%
  41%
  9%
  0%
  0%
  6%

6. Please tell us what your experience is when contacting us by telephone

The receptionist is polite and welcoming

  45%
  36%
  13%
  4%
  0%
  1%

The receptionist offers me a range of appointment options (where applicable)

  30%
  44%
  14%
  8%
  1%
  0%

I am able to speak to a doctor on the telephone

  21%
  28%
  29%
  4%
  8%
  6%

I am able to speak to a nurse on the telephone

  10%
  10%
  32%
  4%
  0%
  26%

I can obtain my test results by telephone

  26%
  38%
  10%
  4%
  1%
  12%

7. Please let us know if you are aware of the following service currently provided by the practice

Pre-bookable appointments with a doctor or nurse, up to three months in advance

  61%
  34%
  2%

8. By completing this Equality Monitoring section you will help us to ensure that we get feedback from all the different communities in our area. Completing this section is optional. Any information is kept in strict confidence.

  77%
  1%
  0%
  0%
  6%
  16%

Nationality

  80%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  2%
  0%
  0%
  0%
  1%
  16%

Disabled

  6%
  38%
  5%
  51%

How often do you visit the surgery

  34%
  41%
  18%
  0%
  7%

Thank you for taking the time to complete this Patient Survey, the results will be published shortly.