75
Vesper Road & Morris Lane Surgery - Patient Survey 2013
1. Information about you:
2. If you need to be seen urgently we will give you an appointment on the same day. If you need a non-urgent appointment we aim to give you an appointment within a week of your call, although it may be longer if you specify a particular doctor. With this in mind please tell us how much you agree with the following statements:
If I need an urgent appointment I am usually seen on the same day or a doctor rings me
If I need a non-urgent appointment I am usually seen within one week by any doctor
I am happy with the current appointment system
3. We are currently open from Monday to Friday 8.00am to 6.00pm and in addition we offer early appointments with the nurse on a Thursday morning from 7.00am and late evening surgery to 8.30pm on Mondays. Considering our opening times please tell us how much you agree with the following statements
The practice is open at times when I can attend an appointment
I am happy with the current opening times
4. We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements
The practice is easy to get to
The staff are friendly and approachable
The practice is clean and tidy
Overall I think the practice is welcoming
5. Providing excellent clinical care is our priority. Please tell us how satisfied generally you are with the clinical staff you see at your surgery
THE PRACTICE DOCTORS
I feel listened to by my doctor
My doctor treats me with dignity and respect
I am confident in the treatment I receive
I am happy with the clinical care I receive
THE PRACTICE NURSES
I feel listened to by the practice nurse
The nurse treats me with dignity and respect
I am confident in the treatment I receive
I am happy with the clinical care I receive
6. Please tell us what your experience is when contacting us by telephone
The receptionist is polite and welcoming
The receptionist offers me a range of appointment options (where applicable)
I am able to speak to a doctor on the telephone
I am able to speak to a nurse on the telephone
I can obtain my test results by telephone
7. Please let us know if you are aware of the following service currently provided by the practice
Pre-bookable appointments with a doctor or nurse, up to three months in advance
8. By completing this Equality Monitoring section you will help us to ensure that we get feedback from all the different communities in our area. Completing this section is optional. Any information is kept in strict confidence.
Nationality
Disabled
How often do you visit the surgery
Thank you for taking the time to complete this Patient Survey, the results will be published shortly.