Dr Chopra's Practice

Number of Responses: 77

Roebuck Surgery patient survey 2013/14

Which surgery do you usually attend?

Roebuck  45%

Guestling  54%

In the last 12 months have you attended Accident & Emergency Services?

Yes  32%

No (if no Go to Q 9)  64%

No response  4%

Was this because?

It was an emergency  24%

There were no appointments available at the surgery  0%

It was outside surgery hours  5%

I could not get to my surgery  0%

I was not in the area  0%

Whilst waiting for a hospital outpatient appointment my condition became intolerable  0%

n/a  1%

No response  70%

Was it recommended you attend A&E by?

Your GP  5%

Another Health Professional  14%

Neither  14%

No response  67%

Had you previously consulted health services regarding the same problem within the week before your A&E attendance?

Yes  10%

No  19%

No response  71%

What time of day did you attend?

Midnight -8am  10%

8am-6.30pm  9%

6.30pm-Midnight  5%

Weekend  6%

No response  70%

How long was your wait at A&E?

Are there any other services or additional opening hours that we could offer at the surgery which would have prevented your attendance at A&E?

In the last 12 months have you attended the walk in services at the Station Plaza?

Yes  10%

No (If No go to section regarding Out of hours/111)  81%

No response  9%

Was this because?

I could not get an appointment at a time to suit me  1%

There were no appointments available at the surgery at all  1%

It was outside surgery hours  2%

I could not get to my surgery  2%

It was a weekend  2%

No response  92%

How long did you wait to be seen?

Are there any other services or additional opening hours that we could offer at the surgery which would have prevented your attendance at the walk in centre?

In the last 12 months have you contacted the Out of Hours GP Service/NHS 111?

Yes  20%

No (If no go to next section - NHS choices)  71%

No response  9%

If so was this because?

I could not get an appointment at a time to suit me  0%

There were no appointments available at the surgery at all  0%

It was outside surgery hours  14%

I could not get to my surgery  1%

It was a weekend  2%

No response  83%

Did you require?

a home visit  6%

attend clinic base  5%

advice  9%

a prescription  0%

No response  80%

How long did you wait to be seen?

Are there any other services or additional opening hours that we could offer at the surgery which would have prevented your requiring Out of Hours Services?

Have you used the NHS Choice website for medical advice?

Yes  12%

No  79%

No response  9%

If so did you find this helpful?

Yes  14%

No  12%

No response  74%

Have you used the surgery website www.roebuckhousesurgery.co.uk?

Yes  14%

No  70%

No response  16%

What services would you like to be access via our website, either now or in the future?

In general how satisfied are you with your overall care at the surgery?

Very satisfied  71%

Satisfied  20%

Not very satisfied  1%

Dissatisfied  0%

No response  8%

Would you recommend this surgery?

Yes  85%

No  1%

No response  14%

Do you have any constructive suggestions for the Surgery to improve the service to patients?

Are you aware of the work of our Patient Participation Group (PPG)?

Yes  23%

No  72%

No response  5%

Would you like to know more about the work of the PPG?

Yes  20%

No  57%

No response  23%

If yes Please insert a contact name & phone number or email address

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.Are you?

Male  25%

female  64%

No response  11%

Are you a parent of a child under age of 16 ?

Yes  9%

No  63%

No response  28%

Are you carer for another adult?

Yes  14%

No  59%

No response  27%

How old are you?

Under 18  0%

18-24  0%

25-34  3%

35-44  12%

45-54  12%

55-64  18%

65-74  23%

75-84  18%

85 & over  3%

No response  11%

What is your ethnic group?

White British  90%

White Irish,White Other European  2%

Any other White Background  0%

White & Black Carribean  0%

White & Black African  0%

White & Asian  0%

Any other mixed background  0%

Indian  1%

Pakistani  0%

Bangladeshi  0%

Other Asian Background  0%

Carribean  0%

African  0%

Any other black background  0%

Chinese  0%

Any other Ethnic Group  0%

Prefer not to say  0%

No response  7%