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PATIENT SURVEY

NORTHCOTE HOUSE SURGERY ST IVES & FENSTANTON SURGERY

www.northcotehousesurgery.co.uk

We would be grateful if you would complete this survey about the services you receive from us. We wish to provide the highest standard of care and feedback from this survey will help us to identify areas which we do well and those which may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you, choosing one of the options available. There are no right or wrong answers - thank you.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  92%
  7%
  0%
  0%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  62%
  36%
  0%
  0%
  0%
  2%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  39%
  28%
  1%
  1%
  27%
  4%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  76%
  4%
  18%

Q5 How easy is it to book ahead in your practice?

  60%
  30%
  1%
  0%
  7%

Q6 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  31%
  79%
  15%

Thinking of times when you want to see a particular doctor:

Q7 How quickly do you usually get seen?

  40%
  37%
  1%
  17%
  5%

Q8 How do you rate this?

  42%
  40%
  10%
  4%
  0%
  0%
  4%

Thinking of times when you are willing to see any doctor:

Q9 How quickly do you usually get seen?

  66%
  14%
  2%
  14%
  4%

Q10 How do you rate this?

  46%
  33%
  13%
  1%
  0%
  0%
  7%

Thinking of your most recent consultation with a doctor or nurse

Q11 How long did you wait for your consultation to start?

  27%
  37%
  31%
  0%
  1%
  0%
  4%

About opening times

Q12 Is your GP practice currently open at times that are convenient to you?

  79%
  20%

Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  7%
  1%
  14%
  17%
  11%

About seeing the doctor of your choice

Q14 Is there a particular GP you usually prefer to see or speak to?

  62%
  36%
  0%
  2%

Q15 How often do you see or speak to the GP you prefer?

  47%
  13%
  10%
  1%
  29%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q22)

Q16 Giving you enough time

  62%
  27%
  4%
  0%
  1%
  6%

Q17 Listening to you

  75%
  13%
  0%
  4%
  1%
  7%

Q18 Explaining tests and treatments

  71%
  18%
  0%
  0%
  5%
  6%

Q19 Involving you in decisions about your care

  60%
  21%
  7%
  0%
  5%
  7%

Q20 Treating you with care and concern

  66%
  21%
  0%
  0%
  5%
  8%

Q21 Did you have confidence and trust in the GP you saw or spoke to?

  84%
  5%
  5%
  6%

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q28)

Q22 Giving you enough time

  75%
  10%
  0%
  0%
  0%
  15%

Q23 Listening to you

  75%
  10%
  0%
  0%
  0%
  15%

Q24 Explaining tests and treatments

  75%
  10%
  0%
  0%
  0%
  15%

Q25 Involving you in decisions about your care

  72%
  11%
  0%
  0%
  0%
  17%

Q26 Treating you with care and concern

  78%
  8%
  0%
  0%
  0%
  14%

Q27 Did you have confidence and trust in the nurse you saw or spoke to?

  81%
  4%
  0%
  15%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q28 Understand your health problems?

  91%
  5%
  1%
  3%

Q29 Cope with your health problems

  89%
  5%
  1%
  5%

Q30 Keep yourself healthy

  76%
  18%
  1%
  5%

Q31 Overall, how would you describe your experience of your GP surgery?

  57%
  24%
  10%
  4%
  0%
  1%
  4%

Q32 Would you recommend your GP surgery to someone who has just moved to your local area?

  73%
  14%
  1%
  5%
  7%

Q33 Are you aware of the following services provided at Northcote House Surgery and our Branch Surgery:

  56%
  26%
  53%
  33%
  50%
  55%
  26%
  44%
  34%
  23%
  31%
  4%
  44%
  34%
  46%

Q34 Are you happy with the access to the building?

  88%
  7%
  5%

Q35 Are you happy with the Dispensary services?

  73%
  8%
  19%

Q36 How do you normally order repeat prescriptions at the practice? Please tick all boxes that apply.

  39%
  39%
  21%

Q37 Are you happy with Reception areas?

  91%
  7%
  2%

Q38 Are you aware of our Fenstanton Surgery??

  95%
  2%
  3%

Q39 If you have visited Fenstanton Surgery, what is your opinion?

It will help us to understand your answers if you could tell us a little about yourself

Q40 Are you?

  28%
  68%
  4%

Q41 How old are you?

  0%
  21%
  27%
  31%
  15%
  6%

Q42 What is your ethnic group?

  91%
  0%
  2%
  0%
  0%
  0%

Q43 Finally, please let us know what one thing you think we need to change?