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BOLTON HOUSE SURGERY SURVEY 2013

1.What is your level of satisfaction with the Practice Opening Hours ?

  69%
  28%
  1%

2.How satisfied are you when contacting the Practice Reception on the telephone?

  82%
  15%
  1%

3. Did you know you can make appointments online via our Website?

  43%
  56%
  1%

4. How satisfied are you with the day and time arranged for any appointments you may have had?

  72%
  25%
  1%
  2%

5. How satisfied are you with the repeat prescription process?

  84%
  11%
  1%
  4%

6. Did you know you can request your repeat prescription items online via the Website?

  60%
  37%
  3%

7. Have you used any of the following Services offered by the Practice?

  66%
  7%
  69%
  15%
  20%
  4%
  15%
  61%
  8%
  4%
  7%
  17%
  10%
  9%
  1%
  9%

8. Have you attended the Accident and Emergency department at the District General Hospital in the last 6 months?

  16%
  80%
  4%

8a. If you answered YES to question 8, based on the advice and treatment you were given, do you now feel that A&E was the right place to attend?

  14%
  2%
  1%
  83%

9. Have you attended the Walk In Centre based at the Eastbourne Train Station in the last 6 months?

  10%
  86%
  4%

9a. If you said YES to question 9, based on the advice and treatment you were given, do you feel the Walk In Centre was the appropriate place to attend for the problem you had ?

  8%
  3%
  1%
  88%

10. To relieve pressure on the District General Hospital, some Services are now provided by GP's or Community Services. Did you know that your GP can refer you directly for X-rays, Scans and other diagnostic tests ?

  67%
  27%
  6%

11. Do you have any further comments to add about The Surgery and the Services provided ?

12. Personal Information

Gender

  43%
  54%
  1%
  2%

Age

  3%
  21%
  60%
  12%
  4%

Ethnicity (please tick one box)

  86%
  1%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  1%
  0%
  4%
  3%
  4%

Thank you for taking the time to complete this questionnaire