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The Orchard Practice 2013/14 Patient Survey

GP Practice Survey - Have your say

We aim to provide the highest standard of care and continually look to improve the practice. To do this, we need your help. As is 2012 and 2013 the 2014 survey has been developed with the Patient Participation Group (PPG) for The Orchard Practice and will help us identify areas that are important to you and that could be improved.

From the suggestions in the 2013 survey the practice has implemented the booking of appointments and the ordering of repeat prescriptions online. It's easy to take advantage of this new service - simply complete and return an 'Online Registration Form'. You can obtain a copy of the form from reception.

If you are unsure whether to visit the Hospital or the Doctor, there is a new website, which is mobile friendly and is full of useful information, www.healthhelpnow-nhs-net.

You wont't be surprised to learn that we continue to receive feedback on the car park. We have spoken to the local church and put to see if they can assist with additional parking, but regrettably they can't. We know that some of you will be disappointed, but unfortunately, this is one area that we are unable to change.

The findings will be discussed at the PPG and an action plan developed based on your feedback. A summary of the findings will be publised on www.theorchardpractice.co.uk by 31 March 2014 and in the April issue of Practice Eye.

Please take a few minutes to complete the survey and return to The Orchard Practice by Friday 28 February 2014. If you have family or friends who are a patient, please encourage them to complete the survey independently. The survey is also available online at www.theorchardpractice.co.uk.

We are looking for new members for the PPG, so if you are looking to influence what we do and can spare a few hours in a year please contact Helen Harrison at The Orchard Practice by email helen.harrison3@nhs.net or by telephone 01322 223960.

Rest assured all information will remain confidential.

In the past 12 months, how many times have you seen a doctor?

  5%
  29%
  30%
  18%
  14%
  4%

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How do you rate the nurses at the practice?

  0%
  7%
  32%
  54%
  7%

Results chart

How do you rate the way you were treated by the receptionist?

  3%
  13%
  39%
  40%
  5%

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How do you rate the hours the practice is open for appointments?

  7%
  29%
  48%
  11%
  5%

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Thinking about when you want to see a particular doctor, how quickly do you get to see the doctor?

  11%
  6%
  9%
  6%
  3%
  16%
  34%
  15%

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With your last answer in mind how do you rate this?

  36%
  26%
  16%
  6%
  6%
  10%

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Thinking about when you want to see any doctor, how quickly are you usually seen?

  35%
  13%
  15%
  7%
  4%
  15%
  2%
  9%

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With your last answer in mind how do you rate this?

  17%
  26%
  26%
  20%
  2%
  9%

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If you need to see a GP urgently, can you normally get seen on the same day?

  54%
  18%
  21%
  7%

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How long do you usually have to wait before your consultation starts?

  12%
  42%
  33%
  6%
  1%
  6%

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How do you rate this?

  6%
  49%
  28%
  8%
  9%

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Thinking about when you have phoned the practice, how do you rate the ability to get through to the practice by phone?

  28%
  34%
  21%
  3%
  3%
  11%

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Again thinking about when you have phoned the practice, how do you rate the ability to speak to a doctor (by phone) for medical advice?

  9%
  14%
  16%
  5%
  44%
  12%

Results chart

Thinking about when you consulted the doctor, please rate how thoroughly the doctor asked about your symptoms and how you were feeling?

  4%
  17%
  36%
  29%
  1%
  13%

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During the consultation, please rate how well the doctor listened to what you had to say.

  3%
  17%
  34%
  33%
  0%
  13%

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During the consultation and (if applicable) examination, please rate how well the doctor put you at ease.

  3%
  15%
  35%
  35%
  1%
  11%

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During the consultation, please rate how well the doctor involved you in decisions about your care.

  2%
  17%
  37%
  28%
  4%
  12%

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During the consultation, please rate how well the doctor explained your problem and any recommended treatment.

  3%
  15%
  36%
  32%
  2%
  12%

Results chart

Please rate the amount of time spent by the doctor on your consultation.

  6%
  18%
  39%
  24%
  0%
  13%

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Please rate doctor's patience at answering your questions.

  3%
  15%
  37%
  32%
  1%
  12%

Results chart

Please rate the doctor's general care and concern for you.

  3%
  15%
  38%
  31%
  0%
  13%

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Please tell us if you are aware that the practice is open on some Saturday mornings for booked appointments.

  60%
  30%
  10%

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Please tell us if you are aware that you should ring for test results after 2:00pm.

  74%
  16%
  10%

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Please tell us if you are aware that you can order repeat prescriptions online.

  44%
  42%
  14%

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Is there anything you think is particularly good (or something that you wouldn't want to be changed) at the practice?

Is there anything that you would like to see improved at the practice?

All things considered, how satisfied are you with the practice? (Please tick one box only)

  1%
  3%
  6%
  8%
  25%
  37%
  8%
  12%

Results chart

About You

The next few questions help us to understand more about the local community and help us to respond to your needs more effectively. Please rest assured that this information will remain confidential.

Should you prefer not to answer any question, there is a 'prefer not to say' box.

Please tell us your gender.

  35%
  56%
  0%
  9%

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Please tell us your age group.

  7%
  9%
  14%
  17%
  14%
  15%
  14%
  0%
  10%

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Which ethnic group do you belong to?

  80%
  2%
  3%
  1%
  1%
  1%
  2%
  10%

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Do you - or anyone in your household - have a long-standing illness (more than five years), a disability or infirmity?

  53%
  23%
  11%
  3%
  10%

Results chart

Thank you for your time and feedback.