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North Street Medical Practice - Annual survey 2013

Our aim is to provide an effective, responsive, efficient, courteous and caring service. Please take a few moments of your time to complete the survey below in order that we can further improve our services to you.

How easy is it to get through to someone at your GP Practice on the phone?

  42%
  45%
  8%
  3%
  2%

If you need to see a GP urgently, can you normally get seen on the same day?

  56%
  21%
  21%
  2%

How helpful do you find the receptionists at your GP Practice?

  71%
  25%
  2%
  0%
  2%

How do you normally book your appointments at the Practice?

  18%
  68%
  13%
  1%

Are you usually able to see the doctor of your choice?

  35%
  50%
  9%
  2%
  4%

Thinking of times when you want to see a particular doctor:How quickly do you usually get seen?

  21%
  42%
  22%
  13%
  2%

When attending the surgery for a routine appointments, are you usually seen within 15 minutes of your appointment time?

  22%
  58%
  17%
  0%
  3%

Which of the following additional opening hours would make it easier for you to see or speak to someone? (Please tick all boxes that apply)

  28%
  29%
  30%
  36%
  17%

Thinking about the care you get from the doctors and nurses overall, how well does the Practice help you to understand your health problems?

  83%
  12%
  2%
  3%

Overall, how would you describe your experience of your Practice?

  36%
  41%
  10%
  10%
  0%
  0%
  3%

Would you recommend your Practice to someone who has just moved into the area?

  63%
  27%
  6%
  0%
  4%

It would help us to understand your answers if you could tell us a little about yourself. Are you?

  42%
  55%
  3%

How old are you?

  2%
  32%
  32%
  17%
  13%
  4%

Do you have a long-standing health condition?

  46%
  40%
  9%
  5%

What is your ethnic group?

  74%
  7%
  2%
  10%
  0%
  0%
  1%
  6%

If you answered "white other" or "other ethnic group", please use the space below to state your ethnic group

Which of the following best describes you?

  42%
  5%
  2%
  7%
  9%
  28%
  7%

How do you usually get to the Practice?

  18%
  3%
  51%
  19%
  9%

Are there any other comments or suggestions you wish to make?

Thank you

North Street Medical Practice