This survey is now closed

Patient Questionnaire December 2013

Availability of seeing Doctor

 
 
 
 
 
 

Opportunity to speak to a doctor/nurse on the telephone when necessary

 
 
 
 
 
 

Satisfaction with waiting times in reception for appointments

 
 
 
 
 
 

The manner in which you were treated by reception staff

 
 
 
 
 
 

Ease of contacting the practice on the telephone?

 
 
 
 
 
 

How do you normally book your appointments to see a GP or nurse

 
 
 
 

How do you find the new online appointment booking service?

 
 
 
 
 
 

Comfort level of the waiting room

 
 
 
 
 
 

What changes/improvements would you like to see done in the waiting room

How helpful do you find the information on the new surgery website

 
 
 
 
 
 
 

What other information would you like to see included on the surgery website

Rate your level of satisfaction with the practice's opening hours?

 
 
 
 
 
 

How would you rate the cleanliness of the surgery

 
 
 
 
 
 

When you check in for an appointment at the surgery, how likely would you be to use a touchscreen rather than wait to see a receptionist:

 
 
 
 
 

What do you think of the surgery offering some limited online consultations. These would be used for quick queries that you need to ask a doctor without needing to see them face to face:

 
 
 

When is the most convenient time for you to see a doctor:

 
 
 
 
 
 

How easy do you find it to make suggestions, give feedback or make a complaint to the surgery:

 
 
 
 
 

Overall satisfaction with the surgery

 
 
 
 
 
 

Any other comments or suggestions which would improve your patient experience at Brook Green Surgery

This survey is now closed