Availability of seeing Doctor
Opportunity to speak to a doctor/nurse on the telephone when necessary
Satisfaction with waiting times in reception for appointments
The manner in which you were treated by reception staff
Ease of contacting the practice on the telephone?
How do you normally book your appointments to see a GP or nurse
How do you find the new online appointment booking service?
Comfort level of the waiting room
What changes/improvements would you like to see done in the waiting room
How helpful do you find the information on the new surgery website
What other information would you like to see included on the surgery website
Rate your level of satisfaction with the practice's opening hours?
How would you rate the cleanliness of the surgery
When you check in for an appointment at the surgery, how likely would you be to use a touchscreen rather than wait to see a receptionist:
What do you think of the surgery offering some limited online consultations. These would be used for quick queries that you need to ask a doctor without needing to see them face to face:
When is the most convenient time for you to see a doctor:
How easy do you find it to make suggestions, give feedback or make a complaint to the surgery:
Overall satisfaction with the surgery
Any other comments or suggestions which would improve your patient experience at Brook Green Surgery