Ribbleton Medical Centre

Patient Opinion Questionnaire 2013-2014

Are you male or female?

Male

Female

Your age

16 to 34

35 to 64

65 to 74

75 or over

Please think about the times you have phoned your GP surgery in the past 6 months - how easy have you found the following?Getting through on the phone

Haven't tried

Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know

Please think about the times you have phoned your GP surgery in the past 6 months - how easy have you found the following?Speaking to a doctor on the phone

Haven't tried

Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know

Please think about the times you have phoned your GP surgery in the past 6 months - how easy have you found the following?Speaking to a nurse on the phone

Haven't tried

Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know

Please think about the times you have phoned your GP surgery in the past 6 months - how easy have you found the following?Getting test results on the phone

Haven't tried

Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know

In the last six months have you been satisfied with the serice you received from the receptionist?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Not applicable

How satisfied are you with the service you received from the doctor/ nurse today?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Not applicable

In the last 6 months have you tried to see a doctor on the same day or in the next 2 working days the GP surgery was open?

Yes

No

No but dealt with over phone

Can't remember

If you couldn't be seen within the next 2 working days, why was that (tick all that apply)

The times offered didn't suit me

The appointment was with a doctor I didn't want to see

There weren't any appointments

I could have seen a nurse but I wanted to see a doctor

Can't remember

Another reason

Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, would definitely recommend

Yes, might recommend

Not sure

No, would probably not recommend

No would definitely not recommend

Don't know

Any further comments or suggestions?

The practice has a website at www.ribbletonmedicalcentre.co.uk - if you have used the website did you find it useful?

Yes, often

Yes, occasionally

No, not really

Not applicable

Do you use the website to order your prescriptions?

Yes, always

Yes, sometimes

No, never

Not applicable

Please provide any comments about the website here