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Dear Patient,

Many thanks for agreeing to complete these few questions.

About Opening Hours

Q1. How satisfied are you with the opening hours at the surgery ?

  46%
  36%
  8%
  3%
  1%
  2%

Q2. As far as you know is the surgery open...

  22%
  41%
  48%
  48%
  0%

Q3. Would you like the surgery open at additional times?

  51%
  37%
  12%

Q4 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  28%
  21%
  37%
  44%
  23%
  14%

About Appointments

Q5 How easy was it to get an appointment for the time you wanted?

  37%
  44%
  16%
  3%

Q6: Were you able to see the GP you wanted to see?

  26%
  30%
  41%
  3%

Q7 How easy was it to get an appointment with the GP you wanted to see?

  41%
  36%
  14%
  9%

Q8How important is it to you that you see a specific GP when coming to this practice?

  1%
  14%
  55%
  26%
  4%

Q9: How well do you know which days of the week your GP is available?

  7%
  19%
  39%
  31%
  4%

Q10How easy is it to get through to someone at your GP practice on the phone?

  13%
  53%
  14%
  8%
  0%
  5%
  7%

Q11 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  6%
  32%
  14%
  4%
  7%
  32%
  5%

Q12 If you need to see a GP urgently, can you normally get seen on the same day?

  60%
  17%
  20%
  3%

Q13 How important is it to you to be able to book appointments ahead of time in your practice?

  80%
  16%
  4%

Q14 How easy is it to book ahead in your practice?

  17%
  49%
  14%
  7%
  4%
  4%
  5%

Q15 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  32%
  53%
  12%
  0%
  3%

Q16 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  33%
  71%
  46%
  1%

Q18 Were we able to provide you with the appointment you required on your first telephone call to the practice?

  55%
  36%
  9%

Q19 If we were not able to provide you with an appointment on your first call,how many times did you have to call back?

  21%
  17%
  9%
  53%

Q20 How often do you see or speak to the GP you prefer?

  26%
  19%
  36%
  5%
  10%
  4%

About when the surgery is closed

Q21 Do you know where to seek medical treatment when the surgery is closed?

  69%
  28%
  3%

Q22 If you have answered yes do you feel you have a clear understanding of the services available?

  51%
  25%
  24%

For your information if you follow the link below or log into our website www.newroadsurgery.info and look under 'opening times' you will find all the information you require as to the current services available when the surgery is closed.

http://www.newroadsurgery.info/opening-times.aspx?t=2


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  34%
  55%
  11%

What age are you?

  0%
  6%
  7%
  12%
  13%
  14%
  21%
  14%
  3%
  10%

What is the ethnic background with which you most identify?

  84%
  1%
  0%
  0%
  0%
  2%
  0%
  0%
  0%
  0%
  0%
  3%
  10%

How would you describe how often you come to the practice?

  31%
  50%
  11%
  8%

Many thanks for taking the time to complete our survey

Kind Regards,

Your Practice Team