Dear Patient,
By agreeing to take this survey you are helping our Practice understand what you think about the service we offer to you and what we could do to improve the experience you have of our service. Our Patient Participation Group - your fellow patients - has agreed the areas of priority they wish to survey and would very much like your opinion on the questions below. The Group will review the results and discuss these with the practice to see if and how we may improve things for our patients. A report on the survey results and outcome of our Patient Participation Group review will be available on our website or in paper for from reception at the practice from early 2014.
PLEASE BE ASSURED THAT THIS SURVEY IS COMPLETELY ANONYMOUS.
Q1. Do you think the alert sound on the patient call screen is easy to hear?
Q2. How easy do you find reading the patient call screen?
How appropriate do you find the seating in the waiting room?
If you don’t find the seats in the waiting room appropriate please tell us why and how we could improve this:
Q4. On site car parking has been improved since April 2013. If you come to the Practice by car, how do you now find the parking when you arrive?
Q5. At your last appointment with a DOCTOR were all your questions answered to your satisfaction by the doctor you saw?
Q6. At your last appointment with a NURSE were all your questions answered to your satisfaction by the nurse you saw?
Q7. Are you aware that you can book doctor appointments and order repeat prescriptions on-line?
If you don’t currently use our on-line services but would like to try this, please contact our Receptionists who will be happy to help you.
Q8. We are always striving to improve and your comments are important to us. Please tell us in this box what you would like to see improved or what additional services you would like us to offer?
To help us analyse your answers please tell us a few things about yourself: Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?